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Re: Ryanair ash cloud case: EU's top court rules against airline
I have a smidgen of sympathy for Michael O'Leary on this occasion, but only to a very limited extent. On the one hand, volcanic ash is hardly Ryanair's fault; on the other hand, Ryanair has made a virtue out of offering zero customer service above and beyond the absolute bare minimum of getting people from A to B and have left themselves ill-equipped to deal with unexpected issues like this.
Re: Ryanair ash cloud case: EU's top court rules against airline
Ryanair has already paid out 27m Euros in compensation for this. How any ANYBODY be expected to deal with such unexpected issues that could in theory last for weeks.
Airlines, along with taxis, buses, and trains, are in the business of getting people from A to B. If you want more than that, you pay the price yourself.
Re: Ryanair ash cloud case: EU's top court rules against airline
Quote:
Originally Posted by Chris
I have a smidgen of sympathy for Michael O'Leary on this occasion, but only to a very limited extent. On the one hand, volcanic ash is hardly Ryanair's fault; on the other hand, Ryanair has made a virtue out of offering zero customer service above and beyond the absolute bare minimum of getting people from A to B and have left themselves ill-equipped to deal with unexpected issues like this.
Whilst i appreciate what you say about Ryanair leaving themselves somewhat short on their ability to satisfy customer service demands over and above what the law says in the same way as say BA ,isn't that down to the cut price service they offer and a service many people use .A bit like buying a Mini and expecting the performance of a Rolls Royce isn't it ?
Re: Ryanair ash cloud case: EU's top court rules against airline
Quote:
Originally Posted by martyh
Whilst i appreciate what you say about Ryanair leaving themselves somewhat short on their ability to satisfy customer service demands over and above what the law says in the same way as say BA ,isn't that down to the cut price service they offer and a service many people use .A bit like buying a Mini and expecting the performance of a Rolls Royce isn't it ?
I think it's more akin to buying a mini and then being told that if you wanted it to come with 'extras' like a wind shield or a brake pedal then you need to pay more.
Re: Ryanair ash cloud case: EU's top court rules against airline
Quote:
Originally Posted by Damien
I think it's more akin to buying a mini and then being told that if you wanted it to come with 'extras' like a wind shield or a brake pedal then you need to pay more.
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