50M : Live chat option on the VM homepage?

[Peter_]

Originally Posted by RichardCoulter

It might be worth contacting the VM National team to ask for details of their counterparts' live chat facility.

Unfortunately, the likelihood is that you'll get some bland, wet and unhelpful answer

They would just refer you to the website as the teams are quite separate.

---------- Post added at 17:45 ---------- Previous post was at 17:42 ----------

Originally Posted by RichardCoulter

There is a rolling programme to deal with employees who, for example, are not customer focussed or who lack basic courtesy and respect.

We have seen vast improvements through the excellent training given to staff, but, unfortunately, some still just don't get it.

I take that this is just from a fertile imagination, as otherwise you would have no knowledge of any ongoing training as that would be classed as business sensitive information and a clear breach of confidentiality and trust by posting such information if you had been told it in confidence by a friend.

[RichardCoulter]

Originally Posted by Paul M

Yes, I bet you do - somehow that really doesnt surprise me at all.

It can be very useful, for instance, I am currently in a dispute with Tesco PLC about a wrong price on their website. They have denied it, but I have a screen shot.

Originally Posted by Peter_

They would just refer you to the website as the teams are quite separate.

---------- Post added at 17:45 ---------- Previous post was at 17:42 ----------


I take that this is just from a fertile imagination, as otherwise you would have no knowledge of any ongoing training as that would be classed as business sensitive information and a clear breach of confidentiality and trust by posting such information if you had been told it in confidence by a friend.

Why the sarcastic emicon? I am aware that they are completely separate teams, but i'd hope that they would have details and information about the cable side and try to be as helpful as possible.

They always are when I contact them (some of our units are outside cabled areas.)

I can't, however, professionally comment about the VM National team as i've never met or been involved with them inside the VM business.

The ongoing training to which I refer is not commercially sensitive. I can also confirm that there is not an embargo on this information.

Btw, I have asked for further clarification about the mix up earlier on.

[Peter_]

Specifics about training if from a genuine source is at all times business sensitive information so posting about training in this way is a breach of confidentiality, try posting this on the community forum and it will be removed very quickly and a warning issued.

[RichardCoulter]

Then we'll have to agree to disagree.