Superhub : Business cable Modem outage

[Nopanic]

Originally Posted by craigj2k12

I wasnt aware business accounts ran on a separate network

[craigj2k12]

Originally Posted by Nopanic

your posts are always so concise

[Nopanic]

Originally Posted by craigj2k12

your posts are always so concise

[qasdfdsaq]

Originally Posted by craigj2k12

I wasnt aware business accounts ran on a separate network

That's because they don't

---------- Post added at 21:22 ---------- Previous post was at 21:19 ----------

Originally Posted by M0t0

Business cable modems run on the same network out in the street, but on the data side of things when it gets back to the main hub site ect then the modems have different capacity and seperate core routers.

They are connected to the same modems and core routers as residential.

[craigj2k12]

Originally Posted by qasdfdsaq

That's because they don't

That was sarcasm, just being equally as helpful as nopanic

[M0t0]

Originally Posted by qasdfdsaq:35477616

That's because they don't

---------- Post added at 21:22 ---------- Previous post was at 21:19 ----------

They are connected to the same modems and core routers as residential.

In my network area (ex United Artists and Telewest) the modems take a different path for main capacity on the core network but they do use the same UBR ect so say if their was noise or the UBR that the node is connected to went down then the business modems would also be affected. This is why they are pushing fibre more and more I haven't done a cable modem install in 6 months or so.

[ccarmock]

Originally Posted by M0t0

In my network area (ex United Artists and Telewest) the modems take a different path for main capacity on the core network but they do use the same UBR ect so say if their was noise or the UBR that the node is connected to went down then the business modems would also be affected. This is why they are pushing fibre more and more I haven't done a cable modem install in 6 months or so.

I'm not surprised since they will only install business cable modem service if the premises are already serviced by cable, but they won't pull in cable for that service any more.

Also the 30/3 and 50/5 Business services have not been sold for a good 8 months I'd estimate now due to problem with the Superhub business firmware.

They will sell the 10/768K and 20/1 service the former with 'fixed' IP address in the interim, though there is no mention, that I can see, on the website of this.

I gather the 30/3 and 50/5 business services are likely to go back on sale soon, as the problems with the business Superhub firmware have been (mostly!) resolved.

The key issues were MTU dsize and fragmentation issues - fixed and L2TP tunnel drops - fixed.

What I know is still outstanding are regular lockups of the GUI when logging in.

In terms of capacity off the node that I am connected to with the 50/5 business service... when this was installed I would get pretty much spot on 47 Mb/s every time I tested. Then it started to drop over time, so when sold to me capacity was there, but that is no longer the case.

After raising with complaints it was checked out for me whne I was told actual building work was needed at New Malden to accommodate extra equipment racks - due for completion no later than Nov 2012

[qasdfdsaq]

Originally Posted by M0t0

In my network area (ex United Artists and Telewest) the modems take a different path for main capacity on the core network but they do use the same UBR ect so say if their was noise or the UBR that the node is connected to went down then the business modems would also be affected. This is why they are pushing fibre more and more I haven't done a cable modem install in 6 months or so.

That's more correct. All considered though the majority of congestion problems don't happen on the core network - VM's MPLS core is used by literally thousands of companies including national communications providers. It has to run properly.

[Chrysalis]

Originally Posted by M0t0

Business cable modems run on the same network out in the street, but on the data side of things when it gets back to the main hub site ect then the modems have different capacity and seperate core routers.

but thats not where the bottlenecks are.