TiVo : Can someone explain ?

[andy_m]

Originally Posted by 27monksbury

I think that a change to Sky would be the best option. I think Virgin Media are best when it is working, their broadband is great. Unfortunately you have very little choice, if you want to remain sane. It must be upsetting for you dealing with rude obnoxious people.

Don't expect them to be any better at Sky, but I agree - it's getting to the stage where I'd be making an ultimatum. Time for Virgin to prove to you how much they want your business.

[carlwaring]

Originally Posted by 27monksbury

I think that a change to Sky would be the best option. I think Virgin Media are best when it is working, their broadband is great. Unfortunately you have very little choice, if you want to remain sane. It must be upsetting for you dealing with rude obnoxious people.

You want me to look around the internet and find people with problems with Sky or their bad CS?

You're not wrong. VM can be a pain, but I'm sure Sky aren't as perfect as you want to make out.



---------- Post added at 17:10 ---------- Previous post was at 17:08 ----------

Originally Posted by nashville

This seems a disaster to me. Glad I don't have a Tivo box

I've had Tivo for some 18 months with NO problems whatsoever.

There is nothing to suggest that Arthur's problem is "the norm".

Just a bit of balance

[arcimedes]

Arthur

As I understand the situation you have a coax cable from Virgin which then goes into a signal booster box (this must be mains powered by its own plug and plugged into a mains socket). From this two coax cables MUST come out, one for the cable modem/superhub ( depending on what you have and one for the Tivo. There is no way you should need to have your computer on unless its feeding power to the booster(which doesnt make sense).

Is this correct or are you confusing the cable modem with the computer?

[Arthurgray50@blu]

Hi Spiderplant, we have the black box that goes into the extension.

[Arthurgray50@blu]

arcimedes, this is precisely what is happening.

The VM engineer stated that the computer needed the power for the channels, BUT my wife has already spoken to the engineers, and even they are confused.

We are still waiting for them to call back, now three days.

The main problem was the break up of pictures and the Tivo not recording properly, BUT so far NOT one engineer has done it, only saying it needed more power, thus putting in the black power plug.

I have given up, to be honest with you, according to the 'senior' engineer that l spoke with on the phone, the engineers that have called have been 'trainees'.

[Sirius]

Originally Posted by spiderplant

Is the booster one of these?


If so, it has its own power supply (the black box shown on the right).

Has he plugged the computer and booster into the same trailing mains lead maybe? If so, leave the wall switch on and use the switch on the computer instead.

I have to use one of those and it works wonders

[RichardCoulter]

Originally Posted by Arthurgray50@blu

Hi friends, can someone explain the reason behind the stupidity of VM engineers.

Everyone know of the problems that l have had since having a TiVo box installed, i have had five engineers to fix a simple fault.

Picture freezes, it comes out it squares, loss of channels, it wont record properly, difference engineers have said difference reasons ie not enough power going into box, Computer is at fault, second box is taking all the power, wrong cable coming into house.

They have put a booster onto the computer, saying the power should be strong enough. We have nothing wrong with the BB, its the TiVo box causing the problem.

An assistant at VM that spoke with my wife was very rude, and thought my wife was an idiot, by saying you have the channels so where is the problem.

To get the channels on the TV, we have to switch on the computer to get the channels to go to the Tivo box, the booster is for the PC, BUT once again the problem was with the channels etc.

Can some explain in plain simple terms what could be the problem - and its taken FIVE engineers to solve.

I hope you also flag up the inappropriate behaviour by staff to senior management, so that this can be dealt with. No reasons exist where it is ever acceptable for staff to be rude to customers.

[Arthurgray50@blu]

Hi Richard, We have reported these problems to management, but nothing happens.

The one guy that l reported was rude and arrogant, and all he was worried about was getting to his next job, and getting his bonus. And even l felt uneasy with him in the house with the way he was talking.

I have a belief that if you are paying for a service, then you should get that service - and it does not take a great deal of people to fix a fault.

I gave up Sky Tv for VM, and in all the time we were with them they were good and reliable and NO serious problems, and yet since we have been with VM there cs don't seem to care about the customer.

In my job, if we are rude or our actions bring a complaint, then our line managers crack down hard - but do it in a manner that you don't realise it.

Thats why l love the job and l deal with people each day.

[spiderplant]

Originally Posted by Arthurgray50@blu

Hi Spiderplant, we have the black box that goes into the extension.

Then just make sure you leave the extension powered on when you turn the computer off.

[RichardCoulter]

Originally Posted by Arthurgray50@blu

Hi Richard, We have reported these problems to management, but nothing happens.

The one guy that l reported was rude and arrogant, and all he was worried about was getting to his next job, and getting his bonus. And even l felt uneasy with him in the house with the way he was talking.

I have a belief that if you are paying for a service, then you should get that service - and it does not take a great deal of people to fix a fault.

I gave up Sky Tv for VM, and in all the time we were with them they were good and reliable and NO serious problems, and yet since we have been with VM there cs don't seem to care about the customer.

In my job, if we are rude or our actions bring a complaint, then our line managers crack down hard - but do it in a manner that you don't realise it.

Thats why l love the job and l deal with people each day.

I agree with you, people should be thankful that they have a job, especially with the current economic climate.

If you weren't happy with the outcome of your complaint, or you experience any more difficulties, feel free to let me know by PM and i'll put you in touch with someone that can help

Originally Posted by RichardCoulter

I agree with you, people should be thankful that they have a job, especially with the current economic climate.

If you weren't happy with the outcome of your complaint, or you experience any more difficulties, feel free to let me know by PM and i'll put you in touch with someone that can help

We're not in the Victorian age any more, having to doff our caps to our betters.

Employer/employee relations have moved on from subservience/gratitude to a contract that a fair day's work gets a fair day's pay - both sides have obligations and responsibilities.

ymmv

[carlwaring]

Originally Posted by Hugh

We're not in the Victorian age any more, having to doff our caps to our betters.

What has that got to do with it? People should appreciate that they have a job. I know I would. And I wouldn't be threatening to strike every other month either. But that's a whole other thread

[Sirius]

Originally Posted by RichardCoulter

I agree with you, people should be thankful that they have a job, especially with the current economic climate.

If you weren't happy with the outcome of your complaint, or you experience any more difficulties, feel free to let me know by PM and i'll put you in touch with someone that can help

Arthur all you have to do is email the Directors office if you get no where with your complaint.

Originally Posted by carlwaring

What has that got to do with it? People should appreciate that they have a job. I know I would. And I wouldn't be threatening to strike every other month either. But that's a whole other thread

There's a HUGE difference between "appreciating" having a job, and "being thankful".

I have 133 people in my department, and I don't expect them to be thankful I employ them, I just expect a fair day's effort for a reasonable reward - I hope they enjoy and appreciate their work, but I don't expect gratitude or them to be thankful.

[carlwaring]

Originally Posted by Hugh

There's a HUGE difference between "appreciating" having a job, and "being thankful".

Well I didn't meant thankful to their employer, I meant in general. I wouldn't want to speak for Richard on how he meant it