30M : Upgrade delayed massively

[LenMackin]

Just reduced my price by £9 and upgraded immediately to 60mb

[qasdfdsaq]

Originally Posted by parky

Same here, very poor planning and communication.
Shouting from the rooftop about doubling speeds, but keeping very quiet about the long delays.
My area was due in July 2012, so are they telling me they only realised in July 2012 that it would now only be upgraded in November or December. What happens when November comes along, another delay.
Seems to me they are playing a game here, promise double speeds because there is now fibre competition, keep your existing customers on the promise, BUT then fail to even try to deliver to the promise.

What now - do they hope I will hang around until November to see if that is another hollow promise, taking my money every month of course, but failing to provide the speed to me that new customer get for the same money.

Shameful.

Welcome to exactly why I left VM earlier this year - last year's upgrades to upload speeds got delayed so many times I ended up being able to get 12x more upload speed from a certain other competitor for less money.

[mattysouthall]

Originally Posted by LenMackin

Just reduced my price by £9 and upgraded immediately to 60mb

How you do that / what you mean?

reduce something off your bill and it upgrades early???

[RealDiamond]

Originally Posted by mattysouthall

How you do that / what you mean?

reduce something off your bill and it upgrades early???

You ring on 150 (VMP) and pick "leaving us" option and then start to haggle.

30Mb/s, 60Mb/s and 100Mb/s services are all ready running in most areas.
10mb/s can allready upgrade to 30Mb/s
20/30Mb/s can allready upgrade to 60Mb/s
50Mb/s can allready upgrade to 100Mb/s
But they Require you to RING CS on 150 for Virgin media phone users

New customers all ready get these speeds in most areas.

[moowow!]

Originally Posted by RealDiamond

You ring on 150 (VMP) and pick "leaving us" option and then start to haggle.

30Mb/s, 60Mb/s and 100Mb/s services are all ready running in most areas.
10mb/s can allready upgrade to 30Mb/s
20/30Mb/s can allready upgrade to 60Mb/s
50Mb/s can allready upgrade to 100Mb/s
But they Require you to RING CS on 150 for Virgin media phone users

New customers all ready get these speeds in most areas.

i noticed on your sig it says you can get a free upgrade from 10mb to 30mb for free, how do i do this as im currently a 10mb user

thanks, Tom

[craigj2k12]

look at his post above

[moowow!]

Originally Posted by craigj2k12

look at his post above

do i have to tell vm i want to leave to get these deals or just ask for them?

Thanks, Tom

[RealDiamond]

Originally Posted by moowow!

i noticed on your sig it says you can get a free upgrade from 10mb to 30mb for free, how do i do this as im currently a 10mb user

thanks, Tom

Originally Posted by moowow!

do i have to tell vm i want to leave to get these deals or just ask for them?

Thanks, Tom

Yep, You ring on 150 (VMP) and pick "leaving us" option and then start to haggle.
Not all CS reps are trained to the same service level.

All 10Mb/s User should get.

Free Superhub.
Free Engineer to install super hub if you want the engineer (can be quicker than postal)
Free "no fee upgrade".

Do not get talked in to 60Mb/s as they will likely charge you extra as it is a different service level...

but a New 12 month contract is required. You are then a Ex 10Mb/s user and now a 30Mb/s user when the super hub is online.

I could not be bothered to haggle to much so only got that deal.

[LenMackin]

Originally Posted by mattysouthall

How you do that / what you mean?

reduce something off your bill and it upgrades early???

Sorry should have explained... you need to follow the thread. Disappointed with the delay to my upgrade I called retention to say that £41 per month was too much for 50mb M phone and TV (both not used). He agreed, am now paying £9 less for 60mb (immediate effect) plus replacement hd box being installed next week.

[roughbeast]

Originally Posted by LenMackin

Just reduced my price by £9 and upgraded immediately to 60mb

Have had upgrade moved to December - May timescale.


<< Wonders if ringing retentions would get me 120Mb.......

[LenMackin]

Originally Posted by roughbeast

Have had upgrade moved to December - May timescale.


<< Wonders if ringing retentions would get me 120Mb.......

You can try. I could have got 100Mb but it would have cost me more than I was paying. Seemed to be no option for a free upgrade to double speed.

[RB2004]

delay is beyond a joke lol

I just logged into My.VirginMedia.com

and theres a massive green banner saying,

"Exciting news - we're giving you a free broadband boost to up to 120Mb, the UK's fastest ever widely available broadband!

Our engineers are still working on the fibre optic network in your area to make speeds of 120Mb and upwards possible. We'll be in touch as soon as we're ready to upgrade you"


then it tells you,

"
Your speed upgrade is going to take a little longer

We estimate your area will be ready between: December 2012 and May 2013
"

[qasdfdsaq]

Exciting news, you'll have to wait another year?

Real exciting indeed.

[Saint man]

Looks like Virgin are not rolling out the free speed upgrades as fast as they said they would. Mine has gone from July to now being between December to May 2013.
Mr Bolt now not on the checker page.
Virgin were quick to send emails to us letting us know the good news that we would be getting free upgrades, not so fast letting us know they can not deliver!

---------- Post added at 13:00 ---------- Previous post was at 12:58 ----------

OOPs, completely missed the other thread about this.

[craigj2k12]

Just spotted

"They'll be upgrading our network area by area. Once the job's completed, a total of 186,000km of cable and 38,000 street cabinets will have been upgraded."

as far as i was aware, they werent completley rebuilding the network