Superhub : Business cable modem firmware and STM policy

Originally Posted by General Maximus

sitting there thinking "excellent, backup is 95% complete, I can go home in 10 mins" then stm kicks in and time remaining shoots up to 3 hours

So are you saying that Business STM reduces upload speed by nearly 95%?*


*or are you exaggerating for effect?

[General Maximus]

I was imagining a worse case humerous scenario in my head

Wouldn't that be in your upper arm, rather than in your head?

[qasdfdsaq]

Hrrr I see what you did there...

[sollp]

Originally Posted by qasdfdsaq

What other differences are there?

It can be used as a secondary backup:

Dual CPE braodband and leased line on separate routers

Single CPE both on same outer

Partially managed

With differing Cisco router options that will provide differing solutions for the customers basically.

Yes the modem is the same, but having different firmware for business use and the back up provided, so the modem is the same, firmware isn't, products available are not the same for residential

If this isn't enough well sorry

[ccarmock]

Another disfference between the business cable service and residential is that you can only order the business cable service if the physical cable is already there. They will not accept new installs that require a cable pull. Crazy policy I think - as do some of the sales team it seems!

The newer two tiers 30/3 and 50/5 are still on stop sale right now due to Superhub firmware issues. Hopefully they will go back on sale soon and VMB will consider additional bandwidth options, as already they are falling behind the residential offerings again.

Now they have moved away from the old style long DHCP lease fixed IP method, they should be more flexible in options.

[qasdfdsaq]

Originally Posted by sollp

It can be used as a secondary backup:

Dual CPE braodband and leased line on separate routers

Single CPE both on same outer

Partially managed

With differing Cisco router options that will provide differing solutions for the customers basically.

Yes the modem is the same, but having different firmware for business use and the back up provided, so the modem is the same, firmware isn't, products available are not the same for residential

If this isn't enough well sorry

We're talking about the Biz service.

It cannot be used as a secondary backup.

There is no dual CPE option

There is no partially managed option.

There is no Cisco router option.

The only router option is the Superhub. You get the residential superhub not the business hub. The firmware is the same.

You also get the same residential support number, residential "digital home" support, residential STM, and it even shows up in your order basket as residential "Broadband XL"

The only product available is standard 60Mb residential broadband XL.

Your entire post is complete rubbish.

---------- Post added at 12:27 ---------- Previous post was at 12:25 ----------

Originally Posted by ccarmock

Another disfference between the business cable service and residential is that you can only order the business cable service if the physical cable is already there. They will not accept new installs that require a cable pull. Crazy policy I think - as do some of the sales team it seems!

The Biz is not the business cable service. It's residential cable service with 24/7 support. From their site:

"The Biz is especially for home businesses, so we can only install it at residential addresses"

Doesn't say anything about only available at existing cabled addresses, indeed it allow me to request installation at an address with no previous cable service.

The newer two tiers 30/3 and 50/5 are still on stop sale right now due to Superhub firmware issues. Hopefully they will go back on sale soon and VMB will consider additional bandwidth options, as already they are falling behind the residential offerings again.

There is only one tier available on the Biz and that's 60Mb XL. You can't get 50/3 or 50/5.

[sollp]

Originally Posted by qasdfdsaq

We're talking about the Biz service.

It cannot be used as a secondary backup.

There is no dual CPE option

There is no partially managed option.

There is no Cisco router option.

The only router option is the Superhub. You get the residential superhub not the business hub. The firmware is the same.

You also get the same residential support number, residential "digital home" support, residential STM, and it even shows up in your order basket as residential "Broadband XL"

The only product available is standard 60Mb residential broadband XL.

Your entire post is complete rubbish.

---------- Post added at 12:27 ---------- Previous post was at 12:25 ----------


The Biz is not the business cable service. It's residential cable service with 24/7 support. From their site:

"The Biz is especially for home businesses, so we can only install it at residential addresses"

Doesn't say anything about only available at existing cabled addresses, indeed it allow me to request installation at an address with no previous cable service.


There is only one tier available on the Biz and that's 60Mb XL. You can't get 50/3 or 50/5.

Well the info I have is either incorrect or....it's complete rubbish then as you say

[Stephen]

Qas you are totally wrong. The business service is not how you describe it. The 30 and 50 service comes with the superhub and business firmware.

However it's not on sale just now. The 10 and 20 bus service still comes with the standalone modem,

You were talking about this
http://store.virginmedia.com/broadba...s/the_biz.html

We are talking about the business service tiered at 10mb or 20mb. However it's not showing on the site just now but is available when you call for corporate or public sector.

[qasdfdsaq]

Originally Posted by Stephen

Qas you are totally wrong. The business service is not how you describe it.

You were talking about this
http://store.virginmedia.com/broadband/Small-business/the_biz.htm

Perhaps you've not been following the conversation correctly. I've not once tried to describe the business service. I clearly stated in nearly every post I was talking about The Biz. I was replying to a post talking about The Biz.

We are talking about the business service tiered at 10mb or 20mb. However it's not showing on the site just now but is available when you call for corporate or public sector.

Who exactly do you mean by "We"? Rob and APS, the two people I was replying to, were talking about both services. I clearly stated which one I was talking about in my reply.

To summarise:

Originally Posted by APS

That is an interesting new product that seems to be selling the domestic service to very small businesses/home offices. I am guessing it is a normal Superhub running the domestic firmware and the service is provided with no SLA etc, etc. It is not the same as the service offered by Virginmedia Business we have.

In reply to the above:

Originally Posted by qasdfdsaq

The Biz is basically the domestic service with a 24/7 helpline.

Quoting the above:

Originally Posted by sollp

Nope

In reply to the above:

Originally Posted by qasdfdsaq

What other differences are there?

Quoting the above:

Originally Posted by sollp

It can be used as a secondary backup:

Dual CPE braodband and leased line on separate routers

......

Quoting the above:

Originally Posted by qasdfdsaq

We're talking about the Biz service.

It cannot be used as a secondary backup.

There is no dual CPE option

Now, care to point out where I'm wrong or where I've tried to describe the business service?

[Stephen]

Originally Posted by Kymmy

The state of the business packages is why I recently left and came back to residential..

All the plus points which set it above residential slowly vanished apart from the fixed IPs

Naughty Kymmy

Part of the T&Cs states that you should not use a residential service for business purposes

But Qas the original posting was about the business services not the new biz service. It looks like Sollp was describing the bus service but you replied about the biz service.

anyway Keep calm and carry on. No need to get so defensive!!

[Kymmy]

Originally Posted by Stephen

Naughty Kymmy

Part of the T&Cs states that you should not use a residential service for business purposes

Whoever said that I continued using residential for business purposes???

Only thing I used the business package for business wise was on the fixed IP's for my servers, no fixed IP's on residential so the servers got taken off before I migrated and I went to hosted servers for web and email..

Sorry Stephen but you assumed incorrectly instead it was the lack of plus points that made me dump business as I moved it all elsewhere..

[ccarmock]

Originally Posted by Stephen

We are talking about the business service tiered at 10mb or 20mb. However it's not showing on the site just now but is available when you call for corporate or public sector.

Am I right in saying they will install it for anyone (ie not just corporate & public sector) provided that some form of cable service is already present?

I am surprised the business 3/30 and 5/50 services are not back on sale, since the firmware update addressed the issues with that service.

There is still an issue with the GUI on the Business Superhub hanging at login at times, but it's not service affecting, and in my opinion, it's serious enough to prevent sale.