50M Lincoln Speed Probs - Page 2

craigj2k12 · 26-06-2012, 15:38

its the high upstream power causing the disconnects, did noone notice that?

Lincsbri · 26-06-2012, 15:45

hehe thanks for pointing that out m8,but VM noticed it when i phoned they said both upstream and downstream are to high i guess it happened when i saw a engineer in the box a few weeks ago i guess he was installing somewhere in the street and moved me up a tap putting my levels out i,m sure it be a 5 min job to sort

General Maximus · 26-06-2012, 16:29

It's a hell of a coincidence that we have both got the same problem. What's your postcode?

Lincsbri · 26-06-2012, 17:36

i thought yours was ok m8 we sorted this last time we both in the ln6 area

General Maximus · 26-06-2012, 19:07

Mine were fine but they arent now. I lost my connection 20:30 last night and a modem reset fixed it. I didnt think anything of it until your post earlier and i have changed channels and my power levels are screwed as well.

Lincsbri · 26-06-2012, 19:16

oh right very strange that we both have it now,i put it all down to the upgrades the first time i gad probs thinking we was going to get the 100mb but as yet i had no e-mail so last nite i got annoyed with it thats why i posted again as i had it for 2 weeks lost connections slow internet etc some days i have nothing for 4hrs then it come back on but hopefully they sort mine tomorrow just make sure i super glue the modem so he can,t swap it haha

General Maximus · 26-06-2012, 20:05

Yeah, whatever you do dont let him take it. He'll give you bs and tell you that the call us booked as a swap over for a modem fault and tell you that you need a shub if you want 100mbit. I have been on 100mbit since it first came to us in November and have never had any probs getting full speed up or down

Lincsbri · 26-06-2012, 20:28

hehe no worries m8 he not be taking it regardless i don,t want the shub i have no wireless stuff this does me fine

General Maximus · 27-06-2012, 07:44

I am happy, just downloaded some stuff from newsgroups and it is holding steady at 12400k/sec and uploaded some stuff on torrents and getting over 1mb/sec so all is still good.

Just checked power levels and downstream is at 3 now and upstream has come down to 52 which is good

Lincsbri · 27-06-2012, 14:02

nice m8 hopefully i be sorted today when the engineer comes round,then i,m hoping we soon have the 100mb upgrade

General Maximus · 27-06-2012, 15:38

the best thing to do is to check the modem config first to make sure you have actually received the upgrade and then do the speed tests to see if you can get the speed

Lincsbri · 27-06-2012, 21:20

well you was right m8 no engineer turned up,i phoned them up took 25 mins to be connected ,spoke to rahmel who's english was very poor kept putting me on hold a hr later said he was trying to put me threw to uk tech and then said he phone me bck when he got them,still waiting for that call no reason as to why engineer never came and i doubt i get a call bck either,so i,m stuck with the high power levels poor connection webpages won,t open etc will have to call again tomorrow morning not happy at all.

General Maximus · 27-06-2012, 21:45

Time to moan your ass off, that is just **** poor customer service. They should be able to see why or why not the engineer hasnt come and hopefully look at his job list for the day and see what is going on and defo be able to ring him. If they trll you tomorrow morning that the call was cancelled because the fault was attributed to maintenance work going on in the area tell them it is rubbish and it isnt intermittent connection loss, it is to do wiyh the signal going to the modem and it needs looking at regardless

Lincsbri · 27-06-2012, 22:06

M8 the guys English was very poor I told him I had a engineer booked and he didn't show up he just kept saying so the engineer has been I tried all ways to try and explain but he didn't get it,then he said he booked me in for a engineer to come between 8am-12pm then he put me on hold for 25 mins after telling me he be 2 mins then said he was trying to put me to UK tech call centre put me on hold again for 10 more mins came back said he couldn't get hold of them so asked me to confirm my home number and then said as soon as he got them he promised to call me back not heard anything no idea why the engineer never turned up no idea if I got a tech coming tomorrow so its just a mess for a simple fix my upstream is 58 and downstream is - 6.78 across the channels so how its still connected I no idea just its rubbish for web pages just timeout .

qasdfdsaq · 27-06-2012, 22:42

Your English is just as bad.