Traffic Managed but not hit limit

[Chrysalis]

I dont know what the docsis1 in my area is like now but when I was on it, the service was absolutely aweful and not fit for purpose.

The impression I get from experience is that under congestion conditions docsis3 behaves in a more rational manner.

To remind people again, when I was on the 20mbit service on docsis1 I had varying up speeds but the killer was my down speeds were completely stalling actually going down to 0kb/sec. This led to websites not loading, streaming stopping, downloads stalling amongst other problems. Even with this going on latency compared to docsis3 wasnt a lot different, which indicated similiar upstream load but the throughput performance was light years apart.

Whilst on docsis3 even with very extreme congestion filling my tbb graph with green and yellow the service remained just about useable.

Another note about docsis3 in my view downstream congestion is starting to become more common than it was say a year ago, it looks evident its happening on my port, I am every single night having congested down speeds whilst no or little (last 2 nights latency also gone up but not severe) affect on latency and upload speeds. Also had staff from the VM forums telling me my downstream is spiking high (but not high enough for relief).

Another comparison is a single 42mbit ??(may have got the capacity a bit off, as forgot) channel on docsis1, 2.1 20mbit users kill that and max it out, prior to 100mbit launch it needed 4 50mbit users to max out docsis3 capacity.

[Knightlore]

Right Virgin are taking the Mick now. Im being Traffic managed almost on a daily basis even when i had not been downloading or uploading.

Today I'm getting 2.2 Meg and all I've done is play a few games on BF3 and Facebook.

Certainly not happy about this clearly not getting the service i paid for.

Anyone know whats going on?

[Milambar]

Just because you haven't been downloading or uploading, does not mean that your computer hasn't.

A lot of programs such as STEAM and world of warcraft will hide a downloader in the background, downloading patches, updates etc, often without you being personally aware of it. Programs which use a torrent for downloading patches (world of warcraft), will very very quickly eat away the tiny amoint of upload that you are allowed on the 10M package. There are others, so don't get hung up on the two Ive named.

My suggestion would be:

• Do a thorough antivirus scan with a freshly installed AV program or an online scanner.
• Check that your wifi is secure, change the password on it just to be double secure.
• Check for TSR's that might be downloading/uploading in the background.
• Install a bandwidth usage meter of some form on every one of your attached devices. Sadly the hubs don't have the capability to accurately monitor your usage. My Shub has a "meter", but its never accurate.
• Don't forget that it may not be you, or even your PC, but any device on your connection could be the culprit.

[thenry]

call VM and ask for a new modem. also unless your paying an extremely low price for your services considering upgrading to 30Mb.