30M : Do VM still send out routers?

[djstevie]

Originally Posted by Masque

We do still stock and send out D Link DIR615 routers so try talking to technical support by phone and explain that yours is on its last legs.

I sent one out last week and rang the customer back on Wednesday to help set it up for them so I somehow think the Twitter team are a bunch of useless twits.

I asked the guy if he was sure that he definately couldnt get one and he told me no. I asked if the superhub made things worse then could i go back to use my VMNG300 and buy my own router, he said no.

Got another email through later that day offering to apply a credit for half of a new router value which i think i'll go for cause then i can buy a decent router to replace my dodgy one.

[Peter_]

Originally Posted by djstevie

I asked the guy if he was sure that he definately couldnt get one and he told me no. I asked if the superhub made things worse then could i go back to use my VMNG300 and buy my own router, he said no.

Got another email through later that day offering to apply a credit for half of a new router value which i think i'll go for cause then i can buy a decent router to replace my dodgy one.

It is dependent on who you speak to being honest and we can sort out many issues quite easily but some agents will not even try.