Engineer no-show - Page 2

Taf · 04-10-2011, 12:23

I was told last Friday that our duff connection would mean a tech call yesterday between 1 and 4. No show for us either. The connection still hiccoughs as the line levels drift up and down by about 2db around the "optimal" 0db.

About to run the gauntlet of strange accents on the fault line again....

Peter_ · 04-10-2011, 19:40

Quote:

Originally Posted by Taf

I was told last Friday that our duff connection would mean a tech call yesterday between 1 and 4. No show for us either. The connection still hiccoughs as the line levels drift up and down by about 2db around the "optimal" 0db.

About to run the gauntlet of strange accents on the fault line again....

Mine is not that strange.

fudge · 04-10-2011, 20:08

Quote:

Originally Posted by jb66

Don't get fined anymore,

I had an engineer booked about 4 weeks ago , my problem was resolved before the appointment date .
I got a phone call the day before he was due to come (message left on answer phone ) confirming the appointment time and it finished with if the fault is now fixed and you do not cancelle there will be a fine. I had cancelled a few hours before .
So if there is no more fines why are threats being put out .

Digital Fanatic · 04-10-2011, 20:13

Quote:

Originally Posted by fudge

I had an engineer booked about 4 weeks ago , my problem was resolved before the appointment date .
I got a phone call the day before he was due to come (message left on answer phone ) confirming the appointment time and it finished with if the fault is now fixed and you do not cancelle there will be a fine. I had cancelled a few hours before .
So if there is no more fines why are threats being put out .

Nobody should be advised of a no-one home charge anymore. It's only a recent thing though, so you may have been one of the last to be advised?

Peter_ · 04-10-2011, 20:14

Quote:

Originally Posted by fudge

I had an engineer booked about 4 weeks ago , my problem was resolved before the appointment date .
I got a phone call the day before he was due to come (message left on answer phone ) confirming the appointment time and it finished with if the fault is now fixed and you do not cancelle there will be a fine. I had cancelled a few hours before .
So if there is no more fines why are threats being put out .

Probably no one has thought to remove the message from there, but it does not matter as the is no longer a Â£10 charge and no agent should even mention it, I for one stopped on the day it was withdrawn.