V Stuff ?

[TROTER]

My V stuff experience was of waiting two days for ten gigabyte to backup, USB drive was not found. The free photo offer is of an odd picture size, this cropped my photos so I changed the size to fit and it ended up costing me the same price as if I had went directly to the photo printing website!

[andyben]

Virgin Media VSTUFF… A total waste of your time!
It didn’t work three years ago as I found out then so left it to sleep!
Then noticed today that the “worst ever software in the Whole world� had been updated so thought I would give it another go? (As you do)
Now it’s even worse than before! been trying for six hours to delete the old backup to have my full 10GB of backup Its totally impossible...&^%$!�£ Virgin help say “do this do that� The buttons/options they specify aren’t even available!! Why is such a big company as Virgin? Absolute CR*P when it comes to any involvement with software? Even my V+Box keeps throwing wobbles and freezing…DUH..

[caph]

Originally Posted by Nopanic

Works well for me and many thousand other customers, not sure what you did wrong

Really? What's your backup upload speed? If you're getting any more than 1/4Mb then please tell me your secret! Also, you've never had it ask you to log on again for no apparent reason and then stop backup up? Also, you've never tried doing another backup (PC change etc) and found out that you can't delete a backup? Also, you've never had it tell you it was restoring when it was actually backing up (you have to try a restore and then leave it a while for this one). Also, you've never had it not appear when you start you PC until several minutes when it decides it wants to show its face. Also, you've never had it keep popping up in your face even after you've minimised it for no apparent reason.

Sorry, but if the software is a piece of junk, it is a piece of junk for all the thousand other customers. If they don't shout about it, it doesn't make it any more of a piece of junk.

Check out the official B&S support forum and cringe at post after post saying it doesn't work, has stopped working, is slow to backup, etc, etc.

[Nopanic]

It doesn't work or suit everyone, that's to be expected, I wish it would, there is a release coming to sort a lot of the little bugs.

I'm looking at the big picture, the amount of users, the amount of backed up data, its a small extra service when you think about it and it's use (for me at least) has far exceeded expectation.

Don't get me wrong, personally I'm not a fan of online storage, I'd rather use a external drive but that's just me ..

If you don't like it, then really mate don't use it, you don't pay for it (and before anyone says you pay for it in your month bill, you don't, the bill would be the same if it wasn't there)

[roger skillin]

It's works well for me since it's been updated, not sure of the upload speed but after having it on just overnight for 4 nights (it's off during the day for the stupid traffic management) i've so far uploaded 27GB of data which i'm quite happy with, just another 160gb to go.
Only thin g that annoyed me is that it did not recognise either of my USB hard drives so i had to copy the data i wanted backed up onto one of my internal drives first and copying 187GB takes a little while not to mention having to move stuff to make room for it in the first place, that's the one big downfall of the software, what would it take for it to detect external drives?

[caph]

Originally Posted by Nopanic

If you don't like it, then really mate don't use it, you don't pay for it (and before anyone says you pay for it in your month bill, you don't, the bill would be the same if it wasn't there)

Unfortunately, the main reason I switched to 50Mb was because of the B&S. I was paying £7pcm with JungleDisk and realised I could get the same service with VM if I upgraded and save a quid a month, so I tested it for a week or so and when it worked fine (typical right?) I cancelled JungleDisk and signed up.

My contract with VM was for 50MB AND an unlimited backup service, so I pay for both, not just one, not just the other, but both.

It's so annoying that they don't just get it sorted. It's almost there, it just needs a little bit more work and it would be great. It's pretty much bugfixes as far as I can tell, but they are really dragging their feet. So close, yet so far...

[Nopanic]

Originally Posted by caph

Unfortunately, the main reason I switched to 50Mb was because of the B&S. I was paying £7pcm with JungleDisk and realised I could get the same service with VM if I upgraded and save a quid a month, so I tested it for a week or so and when it worked fine (typical right?) I cancelled JungleDisk and signed up.

My contract with VM was for 50MB AND an unlimited backup service, so I pay for both, not just one, not just the other, but both.

It's so annoying that they don't just get it sorted. It's almost there, it just needs a little bit more work and it would be great. It's pretty much bugfixes as far as I can tell, but they are really dragging their feet. So close, yet so far...

What would you like fixing ?

[KenK]

Originally Posted by Nopanic

It doesn't work or suit everyone, that's to be expected,
<snip>
its a small extra service when you think about it
<snip>
If you don't like it, then really mate don't use it, you don't pay for it (and before anyone says you pay for it in your month bill, you don't, the bill would be the same if it wasn't there)

It's an advertised part of VM's service offering - http://shop.virginmedia.com/broadband/up-to-10mb.html , Free Online Storage. I don't see why it should be expected to not work. If it doesn't work, and VM can't make it work, then they should stop promoting it and get rid of it.

[Nopanic]

Originally Posted by KenK

It's an advertised part of VM's service offering - http://shop.virginmedia.com/broadband/up-to-10mb.html , Free Online Storage. I don't see why it should be expected to not work. If it doesn't work, and VM can't make it work, then they should stop promoting it and get rid of it.

Controlled by the terms of service. It wont work for everyone as there are too many variations of machine, OS or setup.

[kwikbreaks]

Originally Posted by roger skillin

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Only thing that annoyed me is that it did not recognise either of my USB hard drives so i had to copy the data i wanted backed up onto one of my internal drives first and copying 187GB takes a little while not to mention having to move stuff to make room for it in the first place
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Ah - now you sir will maybe be a little less enthusiastic when you remove that data from your internal hard drive. Notice what Nopanic mentioned several posts back - it mirrors your actions. So when you remove that folder of USB drive data it will get deleted from the backup. Same if you accidentally delete a file - don't rely on being able to restore it from your VM backup.

[caph]

Originally Posted by Nopanic

What would you like fixing ?

The clue would be in my earlier post:-

Originally Posted by caph

Check out the official B&S support forum and cringe at post after post saying it doesn't work, has stopped working, is slow to backup, etc, etc.

The "doesn't work" really could do with fixing. The "stopped working" is definitely up there and the "slow to backup" finishes off my top 3.

[KenK]

Originally Posted by Nopanic

Controlled by the terms of service. It wont work for everyone as there are too many variations of machine, OS or setup.

So stop advertising it as part of the service - the link I posted previously is a Sales page to get new customers. It's the year 2011 - if you offer a service, we consumers expect it to just work straight away.

I can't even try it - I still get Sorry! We can't get your info at the moment. Please try again later. when I try to access it (I know, I know, it's an "account issue" and you won't fix it if I don't report it officially ... )