V+ V+ (SA) box has lost program information - Page 2

spiderplant · 05-08-2011, 11:10

Thanks.

Is there anyone else with a V+ in Devon that can confirm whether their box still has guide data?

DaveA01 · 05-08-2011, 13:54

Called 151 this morning, spoke to a very helpful scottish lady who said the signal into my V+ box was weak, and she has organised an engineer to call on Monday.
However, my TiVo box is downstairs, and the input cable signal is connected via a splitter (Virgin supplied) to the TiVo box and a cable feed (20m low loss) to the V+ box in the bedroom. It has been working fine since June until early this week. So, after hearing that the signal into the V+ box was weak I tried moving the V+ downstairs - where it picked up program information! I re-checked all the cable connections and found them OK (I am a retired electronics engineer). Took the V+ back upstairs and no program info. I'm thinking of trying a signal booster.

DaveA01 · 12-08-2011, 11:37

OK, I finally traced the problem.
I have an antenna on my roof, which until recently gave good Freeview reception to both my TV's, via a splitter in the loft. Then for some unknown reason the BBC 1 and 2 signals became very poor (BBC cuts?); all other channels are full strength. To fix this about a month ago I put an antenna amplifier (set to about 6dB) in the loft.
I just found that switching the amplifier off restored program information to the V+ box. I replaced both dual coax wall socket panels (upstairs & downstairs) with screened panels, and then found that program info was available even with the amplifier on.
However, I now find that the TiVo box won't always access "catch up" programs when the amplifier is on (and when it does it usually bombs out halfway through a program). Don't know whether the V+ box does the same.
So, I now leave the amplifier switched off, and both the TiVo and V+ boxes work OK (though I find some things about the TiVo box quite annoying - the V+ box is much more user friendly).
Thanks to everyone for their suggestions.

spiderplant · 12-08-2011, 12:09

That's quite worrying. Even though you have now made your own boxes work, you probably still have a low level of ingress into the cable which could be affecting your neigbours' service. You could also be radiating the VM signal out of your aerial.

Can you check the cabling again? Firstly make sure you aren't inadvertently combining the aerial signal into the VM cable. (If you are, frequency moves by VM might also explain why some Freeview channels suddenly stopped working). Then make sure all VM cabling connectors are tight.