50M Virgin blocking certain sites? - Page 2

pop80_uk · 03-06-2011, 06:04

Will this ever be fixed?

Photobucket still not loading

Wild Oscar · 03-06-2011, 08:34

I was having problems on some sites yesterday , but all seems OK today ..

Peter_ · 03-06-2011, 08:35

The issue is still ongoing though.

Quote:

You will currently be experiencing intermittent connection issues on your broadband internet service. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing.
- Date Issue raised: June 02 2011, 16:40
- Estimated repair time: June 03 2011, 18:00
- Fault reference: F001623798

Chrysalis · 03-06-2011, 08:40

that estimated fix gone back almost 24 hours.

pip08456 · 03-06-2011, 08:57

Quote:

Originally Posted by Chrysalis

that estimated fix gone back almost 24 hours.

An estimate is always bound to change.

Chrysalis · 03-06-2011, 10:06

Quote:

Originally Posted by pip08456

An estimate is always bound to change.

interesting also the issue was raised way before 4.40pm, it took VM about 8 hours to get it raised.

pop80_uk · 03-06-2011, 13:24

So it's a virgin problem?

Still can not get into photobucket at home through virgin??

Will it 100% be sorted by 6pm today? Does anyone know?

Chrysalis · 03-06-2011, 13:38

its more severe then they may realise, its certianly not limited to https sites and a few banking sites. At a guess I would say I cannot access about 20-30% of the net without a proxy.

pip08456 · 03-06-2011, 13:42

Quote:

Originally Posted by pop80_uk

So it's a virgin problem?

Still can not get into photobucket at home through virgin??

Will it 100% be sorted by 6pm today? Does anyone know?

How long's a piece of string!? Who knows. The resolution time is still only an estimate. It depends on what the problem is (which we are not privvy to ) and what it will take to fix it.

I should imagine even Masque cannot answer your question as it will be up to the network guys to solve.

pop80_uk · 03-06-2011, 14:02

I hope they fix it soon it's very annoying now

Surely they must be getting thousands of calls!

pip08456 · 03-06-2011, 14:10

Of course it's annoying and frustrating for quite a few users. Won't make it be fixed any sooner than it can though.

TJS · 03-06-2011, 14:49

Not sure about anybody else but the last 5 minutes or so web pages have been loading fine again; and faster then they ever have done before; touch wood this lasts

pop80_uk · 03-06-2011, 17:19

Is there a VM update on this as its still not working and its now past 6pm?

liverpool fan · 03-06-2011, 18:23

I don't have a problem with the 2 links on the first page but i can't get Megashares to work, it works on BT though.

Skie · 03-06-2011, 18:41

I'm no expert but I'm thinking this isnt a routing issue.

I can get the header/title of a page to load, but then the browser stops and you are left with a blank page. If it was a routing issue, you wouldn't get to the site full stop. I think virgin are doing something with their DPI and for whatever reason it is knobbling certain sites immediately after you connect.

This would also explain why traceroutes show no issues. The DPI dosent see the contents of them as a problem so dosent intervene, while using a web connection obviously brings back the page and its contents which the DPI can then inspect and do its thing. Exactly what that is remains to be seen.