Superhub Installed today... need help with settings PLZ! - Page 2

riccojames · 14-04-2011, 21:11

After calling the 'super support' last night and eventually telling them to leave a msg for the customer services.... 'PICK IT ALL UP' and cancel my account with 30 days notice!!!

what a complete waste of 2 hrs on the phone in total.

This morning my 'PooPhub' was off line, so I switched it off and on again.

Tonight my 'PooPhub' was off line, so I switched it off and on again.

How am I supposed to use the broadband connection for security cameras if they can not get a connnection?!?!?

Can someone tell me what this means...

Event Log

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Time Priority Description
Thu Apr 14 19:57:22 2011 Critical (3) No UCDs Received - Timeout;;CM-MAC=a0:21:b7:18:71:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Thu Apr 14 19:57:03 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:18:71:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Thu Apr 14 19:55:02 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:21:b7:18:71:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Thu Apr 14 16:50:40 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a0:21:b7:18:71:78;CMTS-MAC=00:30:b8:d1:f5:30;CM-QOS=1.1;CM-VER=3.0;
Thu Apr 14 16:50:40 2011 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=a0:21:b7:18:71:78;CMTS-MAC=00:30:b8:d1:f5:30;CM-QOS=1.1;CM-VER=3.0;
Thu Apr 14 14:06:04 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a0:21:b7:18:71:78;CMTS-MAC=00:30:b8:d1:f5:30;CM-QOS=1.1;CM-VER=3.0;
Thu Apr 14 14:06:00 2011 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=a0:21:b7:18:71:78;CMTS-MAC=00:30:b8:d1:f5:30;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a0:21:b7:18:71:78;CMTS-MAC=00:30:b8:d1:f5:30;CM-QOS=1.0;CM-VER=3.0;

In the mean time, to cut the details short.... can they give me a router & modem instead? Customer services said yes and put me through to IT support who wasted my time for an hour and said "NO" because only the 20MB connection can use a normal modem and router!

I know thats utter [Mod Edit] as my brother who lives 4 doors away is on the modem and router set up already which was installed months ago.

jb66 · 14-04-2011, 21:23

There was a standalone modem which could deliver 30 or 50meg but sadly its been discontinued.

riccojames · 18-04-2011, 06:45

problem solved, they can pick up this piece of [Mod Edit]

**Hugh** · 18-04-2011, 08:20

riccojames, you have been requested before not to try to get round the swear filter.

One more attempt will incur infractions.

craigj2k12 · 18-04-2011, 14:59

you could try going back to 20meg, i doubt they would let you though

riccojames · 18-04-2011, 18:07

Yikes, after calling them today I find I can not cancel my account with 28 days notice.

When I originally spoke to them about changing to the 30meg connection, which resulted in me giving in to 50meg and upgrading my TV box in another room to VBox (HD) and upgrading to a higher tv package, they activated the TV package.

Now they say as a result I can not cancel any of the services or I will have to pay a fee! Heck, thats a con. I did not get the extra HD box installed until last week which was the same time as the 'superhub', but as the other room could have used the upgraded tv package I can not cancel any of the services!

Im expected to take another day off work (3rd day in total) to get the service downgraded to the 20meg I had. Thats the best solution they can come up with!!

NOT GOOD ENOUGH

Im will write to them and complain, also watch dog, The ferret and who ever else takes an interest.

Im mad to say the least, what would you all suggest?

**Hugh** · 18-04-2011, 20:51

Try talking to retentions, and discuss the issue - if they cannot resolve it, ask to be contacted by the CEO's office, and see what happens then.

riccojames · 02-05-2011, 22:06

Hey,

Yeah sure will be tmrw.

This is still ongoing and no light at the end of the tunnel yet! In fact their digging a bigger hole surely!!

My internet dies randomly and the wireless is ... DOES NOT WORK!

I JUST WANT WHAT I WAS PROMISED

pip08456 · 02-05-2011, 22:40

Get in touch with the CEO's office, they might have an odd VMNG300 modem left. I know someone who got one a couple of days ago.

neil.birkett@virginmedia.co.uk