V HD Would I be allowed to take the TV package out - Page 2

Chad · 03-04-2011, 15:31

Quote:

Originally Posted by RobboEdin

What kind of proof would Virgin Media need that a customer is being honest about their circumstances when they come wanting out of a contract for less than their contract terms state?

I'd say a copy of the letter of redundancy from the customers employer would be fine. Alternatively a letter from the Citizens Advice Bureau with a copy of the letter of redundancy which verifies the authenticity of the customers claim.

BenMcr · 03-04-2011, 15:39

Quote:

Originally Posted by Maggy J

But as you say it will have to be a case by case situation at present.

Can't see that changing to be honest.

mersey70 · 03-04-2011, 15:57

It's a real shame but sadly companies are going to have to deal with many more cases of financial difficulties in future.

Let's hope VM are as understanding as their many creditors have been with them over the years and show some flexibility.

BenMcr · 03-04-2011, 16:00

Quote:

Originally Posted by mersey70

Let's hope VM are as understanding as their many creditors have been with them over the years and show some flexibility.

Somehow I don't see how the two are comparable

Unless of course it was an excuse to have a sly dig at Virgin Media.

mersey70 · 03-04-2011, 16:10

Quote:

Originally Posted by BenMcr

Somehow I don't see how the two are comparable

Unless of course it was an excuse to have a sly dig at Virgin Media.

Somehow I didn't expect you to

Peter_ · 03-04-2011, 16:53

Quote:

Originally Posted by mersey70

It's a real shame but sadly companies are going to have to deal with many more cases of financial difficulties in future.

Let's hope VM are as understanding as their many creditors have been with them over the years and show some flexibility.

Virginmedia will be as accommodating as any other company in similar circumstances.

The first thing the OP should do is get a copy of any letter from his employer stating that he is being made redundant.

In the meantime tomorrow I would call in on 150 and choose the option "Thinking of leaving us" as that is Customer Relations and explain to them what has happened and see what kind of agreement you can get from them, you need to give up the Sports package and HD, 2nd box and unlimited calls to lower any monthly outlay.

Do not worry as they will do their best to help you with this issue, please let us know how you got on.

muppetman11 · 03-04-2011, 19:47

Quote:

Originally Posted by BenMcr

Unfortunately if you were to disconnect the TV completely, and you are outside the Money Back Guarantee period, then you will be charged an Early Disconnection Fee to remove the TV

However you might be able to downgrade your TV service to the minimum possible and probably disconnect the additional STB without triggering the EDF

How much is the early disconnection fee and is this the same for all products ?

BenMcr · 03-04-2011, 22:25

Quote:

Originally Posted by muppetman11

How much is the early disconnection fee and is this the same for all products ?

http://shop.virginmedia.com/the-lega...tion-fees.html

RobboEdin · 04-04-2011, 09:40

Quote:

Originally Posted by BenMcr

http://shop.virginmedia.com/the-lega...tion-fees.html

There was some previous dialogue about a maximum for this. Is this still the case and what is the maximum total early disconnection fee?

BenMcr · 04-04-2011, 10:58

Not sure at the moment to be honest

Pog66 · 04-04-2011, 11:35

Quote:

Originally Posted by Chad

I'd say a copy of the letter of redundancy from the customers employer would be fine.

...but surely easy to fake - I have a GIF of my employers logo and could quite easily mock up the rest.

Peter_ · 04-04-2011, 19:20

Quote:

Originally Posted by Pog66

...but surely easy to fake - I have a GIF of my employers logo and could quite easily mock up the rest.

They can always ring the company for confirmation if they think the is a need to confirm.

jb66 · 04-04-2011, 19:36

Easier to just not let anyone out of contract

mersey70 · 04-04-2011, 19:54

Quote:

Originally Posted by jb66

Easier to just not let anyone out of contract

Are you staff?

**Maggy** · 04-04-2011, 21:23

I can't help thinking that more VM customers are likely not to upgrade or go for a new contract if they think there is a chance of them being made redundant and then having to pay out large sums to downgrade or leave.

Out of interest how do Sky deal with the same situation?