Help, Internet no longer works after TV installation.

[Peter_]

You still need an engineer as it will drop again soon as the Downstream is way to low and the Upstream is borderline to high.

[stugga]

i know but it' s nice not using the dongle lol

---------- Post added at 22:49 ---------- Previous post was at 22:49 ----------

Is there any reason why it's started working???

[Peter_]

Originally Posted by stugga

i know but it' s nice not using the dongle lol

---------- Post added at 22:49 ---------- Previous post was at 22:49 ----------

Is there any reason why it's started working???

It is late and maybe most people have gone to bed or come offline, or it may just be a temporary glitch which also happen.

A strange issue though considering the engineer was there before it happened.

[The Installer]

You are no longer on the same downstream frequency.

When you first posted, you were on 331 MHz, now that the modem has locked on, it's on 323MHz.

Your downstream power level is way too low and when i say you are scraping the bottom of the barrel with that level, i'm not joking. It might stay online for a while but i would expect it to drop offline at some point, make sure you have some credit on the dongle for tomorrow just incase.

As for why it's come online now, the signal levels on the network do fluctuate up and down. As the temperature drops, the signal levels do go up slightly Also with less people online there is a chance that there is a lower amount of noise on the network, allowing you to connect again for a while.

HTH

[qasdfdsaq]

Actually his signal level went down by about 3dB and so did SNR, but being on a different channel it may have different quality characteristics. In any case at that level it'll be vulnerable to the slightest levels of fluctuation or interference.

[stugga]

CHEERS i guess the best thing to do is leave it on

[stugga]

all sorted , I have to say they did as promised , came round first thing next working day and sorted things out.

Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 323000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channel
Lock Status Locked Modulation QAM256
Channel ID 120 Symbol Rate 5360537
Downstream Frequency 323000000 Hz Downstream Power -8.5 dBmV
SNR 36.7 dBmV
Upstream Channel
Lock Status Locked Modulation QAM16
Channel ID 1 Symbol Rate 5120 Ksym/sec
Upstream Frequency 45800000 Hz Upstream Power 46.2 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 2944
Max Traffic Rate 20480000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 2943
Max Traffic Rate 2080000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effor

[savvychels]

Yay - glad it's working and they sorted so quickly Nice to hear some positive feedback for a change

[jb66]

Glad it's working but the signals are still crap, -8 is low

[qasdfdsaq]

Slightly low, yes. I've had a reasonable stable connection at that level though, so it's not cripplingly low but still outside optimum range.