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[BenMcr]

Originally Posted by MartJ

What happens to old SD Box?

You get a returns pack as part of the delivery to send the SD box back to VM

[andybuk99]

So any info on my question regarding the old HD+ box?

[BenMcr]

Already replied - for VIP don't know yet

If you aren't on VIP then you should be able to swap whatever box you want for TiVo

[MartJ]

Originally Posted by BenMcr

If you are on VIP you don't pay the HD Activation,

So if you do have an SD additional box as part of VIP you can swap it for a V HD one with HD activated for just the delivery fee of £20

Spoke with VM this morning this not the case I would still need to pay the £49.95 activation fee, so won't be going ahead with a swap of my SD box for an HD activated one after all.

[BenMcr]

If you don't get anywhere with CSC then fill in the complaint form at www.virginmedia.com/contact They *should* be a little more switched on

[uknutz]

Originally Posted by BenMcr

If you are on VIP you don't pay the HD Activation,

So if you do have an SD additional box as part of VIP you can swap it for a V HD one with HD activated for just the delivery fee of £20

If this is the case, who can I speak to to get this? I am on VIP50 and have been since the day it was launched, being on VIP20 before that since the day it was launched.

I have called twice and first time told it was £49 activate + £40 installation. I argued the case but got nowhere. Second time I called it was £40 installation with no activation charge. Again I argued but got nowhere.

Please help!

Jim

---------- Post added at 15:13 ---------- Previous post was at 15:08 ----------

EDIT: Just seen your reply above. I too will complain. Thanks.

[robolots]

I'm on VIP20 and got the email regarding uprgading to 30mb or 50mb.

I upgraded to VIP50 online via the email and there are no extra charges according to the email and subsequent order confirmation.

[andybuk99]

Will taking this offer affect any toher forthcoming deals? I am on a vip mates rate deal at the moment.

[andybuk99]

Well I called them and was told because I was on a mates rates deal it wasnt applicble to me. If I wanted the upgrade it would take my monthly bill from £60 to over £90!