Upstream Traffic Management Trial 1st of February - Page 2

qasdfdsaq · 31-01-2011, 12:18

Quote:

Originally Posted by pabscars

Cheers Ben, I can never understand the difference between P2P and gaming, because I thought gaming was P2P, anyway just for the record I'm all for anything that improves performance for the mass's.

Most gaming isn't P2P but some is, technically, P2P.

However VM are referring to P2P in the context of P2P file sharing, not other P2P activities (e.g. Skype, Gaming, Video chat, etc.). In other words, only one specific type of P2P is being targetted.

pip08456 · 31-01-2011, 12:26

Quote:

Originally Posted by qasdfdsaq

Most gaming isn't P2P but some is, technically, P2P.

However VM are referring to P2P in the context of P2P file sharing, not other P2P activities (e.g. Skype, Gaming, Video chat, etc.). In other words, only one specific type of P2P is being targetted.

Except when they haven't quite configured the equipment correctly.

whizzard · 31-01-2011, 12:38

Quote:

Originally Posted by Masque

It would be good of them to actually inform support of this trial as the is nothing on the systems about it.

Like most trials I would imagine there to be dedicated support or at least a ring fenced team, rather than advising it to the support platform as a whole.

qasdfdsaq · 31-01-2011, 12:42

Quote:

Originally Posted by pip08456

Except when they haven't quite configured the equipment correctly.

Exactly why I said "targeted" instead of "being affected"

pabscars · 31-01-2011, 12:51

Quote:

Originally Posted by qasdfdsaq

Exactly why I said "targeted" instead of "being affected"

Cheers guys,,,,

I take it your referring to the barrage of complaints received last time VM rolled out the last traffic management policy that effected WOW gamers and the like.

So what's the difference in this new trial?

BenMcr · 31-01-2011, 13:15

The bit that affected WOW gamers has been switched off

---------- Post added at 13:15 ---------- Previous post was at 13:10 ----------

As far as I understand it there are two parts to the way the application management works

1) A list of the protocols to manage. This is a global setting so will affect upstream and downstream alike

2) Which direction to manage. e.g. Up/Down/Both.

It's only the second setting that is being changed from 'Down' to 'Both'. What applications are managed isn't being altered

Chrysalis · 31-01-2011, 13:40

Quote:

Originally Posted by whizzard

Like most trials I would imagine there to be dedicated support or at least a ring fenced team, rather than advising it to the support platform as a whole.

I agree with Masque on this tho, if customer rings up and support have no idea, then customer as a result will get wrong support response.

---------- Post added at 13:40 ---------- Previous post was at 13:20 ----------

My question is what are VM going to do about the inevetible overloading of off peak after this comes into force. This will just move the high use to a different time of day.

BenMcr · 31-01-2011, 13:41

Quote:

Originally Posted by Chrysalis

I agree with Masque on this tho, if customer rings up and support have no idea, then customer as a result will get wrong support response.

They will know before the trial starts

pip08456 · 31-01-2011, 13:46

Quote:

Originally Posted by BenMcr

They will know before the trial starts

Leaving it a bit late, the trial starts tomorrow or after midnight tonight whichever way you want to look at it.

BenMcr · 31-01-2011, 13:48

Late would be after the trial starts.

qasdfdsaq · 31-01-2011, 14:07

Quote:

Originally Posted by Chrysalis

if customer rings up and support have no idea, then customer as a result will get wrong support response.

And VM doing this surprises you how?

---------- Post added at 14:07 ---------- Previous post was at 14:07 ----------

Quote:

Originally Posted by BenMcr

Late would be after the trial starts.

Well, if telling customers by email, leaving sufficient time for the average person to check/read the email would be nice...

BenMcr · 31-01-2011, 14:23

Honestly, for the 'average' persion they aren't going to notice anything happening as they don't use P2P or Newsgroups.

Those that are likely to be affected by the trial at the times it is happening are more than likely already active within the Community Forums, or at least are aware of them.

Mailing millions of customers about the trial would likely cause more issues that it solves, as you would then get a fair amount of people calling in asking whether X program is affected or not, or at a lower level 'What is Newsgroups' etc

Chrysalis · 31-01-2011, 14:34

Quote:

Originally Posted by qasdfdsaq

And VM doing this surprises you how?

[COLOR="Silver"]

it doesnt

Milambar · 31-01-2011, 14:44

Quote:

Originally Posted by BenMcr

Honestly, for the 'average' persion they aren't going to notice anything happening as they don't use P2P or Newsgroups.

Skype, one of the most used applications on the internet, I do believe, relys on a P2P protocol to make it work. The average user most certainly WILL notice it.

Chrysalis · 31-01-2011, 15:06

every implementation of shaping I have witnessed is always noticeable as it often shapes things its not supposed to. However the average user would probably not even know about shaping so wouldnt blame it.