03-01-2011, 11:07
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#16
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Inactive
Join Date: May 2008
Posts: 94
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Re: Tv loss
No TV here in Lichfield area either (sound ok)
Phoned up 'support' went around three different people who were no help at all - very frustrating.
Is there a problem in the Midlands area?
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03-01-2011, 11:15
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#17
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Guest
Location: Luton
Services: Big Kahuna, Phone XL, Boxnation
Posts: n/a
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Re: Tv loss
Quote:
Originally Posted by gcollins
No TV here in Lichfield area either (sound ok)
Phoned up 'support' went around three different people who were no help at all - very frustrating.
Is there a problem in the Midlands area?
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Try the following link https://my.virginmedia.com/service-status/details
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03-01-2011, 11:47
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#18
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Inactive
Join Date: Mar 2006
Posts: 257
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Re: Tv loss
Quote:
Originally Posted by mlayzell
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Unfortunately this is not very helpful at the moment as it simply results in the following message:
Sorry, this service isn't working at the moment. Please try again later.
Does someone need to register a fault with the Faults Service? 
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03-01-2011, 11:47
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#19
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Inactive
Join Date: May 2008
Posts: 94
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Re: Tv loss
Yeah tried that:-
Sorry this service isn't working at the moment.
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03-01-2011, 12:02
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#20
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Inactive
Join Date: Jan 2011
Posts: 14
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Re: Tv loss
hmm well in the end I rang as sophs still in the bath.
Got a bit more help, engineer out between 8-12 on sat which indian said couldnt be done. Still no tv now for next 4-5 days, great service..... Somehow doubt a refund will get issued!?
Still got comedy central and now have bbc2 as well! So safe for top gear I guess.
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03-01-2011, 12:40
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#21
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Tv loss
Quote:
Originally Posted by sophiedoll
hmm well in the end I rang as sophs still in the bath.
Got a bit more help, engineer out between 8-12 on sat which indian said couldnt be done. Still no tv now for next 4-5 days, great service..... Somehow doubt a refund will get issued!?
Still got comedy central and now have bbc2 as well! So safe for top gear I guess.
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They should have credited you while on the call but ring once fixed and you should get it.
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03-01-2011, 12:45
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#22
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Tv loss
Quote:
Originally Posted by gcollins
Yeah tried that:-
Sorry this service isn't working at the moment.
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Thanks... will look in to this now.
Currently being looked at by our IT team 
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03-01-2011, 12:51
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#23
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Inactive
Join Date: Jan 2011
Posts: 14
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Re: Tv loss
Will ring again but this is crap, dont have any tv. Sky can install on saturday! Will move.
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03-01-2011, 13:03
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#24
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Tv loss
Quote:
Originally Posted by sophiedoll
Will ring again but this is crap, dont have any tv. Sky can install on saturday! Will move.
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Is that the first day you are available though (after today obviously!)?
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03-01-2011, 13:05
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#25
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Inactive
Join Date: May 2008
Posts: 94
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Re: Tv loss
Got through to a nice lady called Carol who has altered my settings to scart (not HDMI).
So no widescreen or HD for the moment.
Engineer due this afternoon....
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03-01-2011, 13:12
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#26
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Inactive
Join Date: Jan 2011
Posts: 14
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Re: Tv loss
Thurs was the first slot but we work till 5/6pm. The slot was from 4.
---------- Post added at 12:12 ---------- Previous post was at 12:07 ----------
Quote:
Originally Posted by gcollins
Got through to a nice lady called Carol who has altered my settings to scart (not HDMI).
So no widescreen or HD for the moment.
Engineer due this afternoon....
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How did you get an Engineer this afternoon! 
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03-01-2011, 13:15
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#27
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Inactive
Join Date: May 2008
Posts: 94
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Re: Tv loss
There'd just been a cancellation and I guess we got lucky...
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03-01-2011, 13:16
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#28
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Tv loss
Quote:
Originally Posted by sophiedoll
Thurs was the first slot but we work till 5/6pm. The slot was from 4.
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Once it's sorted on Saturday, then call Customer Care on 150 and they will credit for your loss of service.
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03-01-2011, 13:17
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#29
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Tv loss
Quote:
Originally Posted by sophiedoll
Thurs was the first slot but we work till 5/6pm. The slot was from 4.
---------- Post added at 12:12 ---------- Previous post was at 12:07 ----------
How did you get an Engineer this afternoon! |
Also depends on the area.
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03-01-2011, 13:20
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#30
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Inactive
Join Date: May 2008
Posts: 94
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Re: Tv loss
Quote:
Originally Posted by Digital Fanatic
Thanks... will look in to this now.
Currently being looked at by our IT team |
This is now working and it's interesting to note that my area has no issues.
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