lost all channels - Page 2

bushwakka · 12-07-2010, 22:05

none of my channels are restored whatsoever!!!

Digital Fanatic · 12-07-2010, 22:19

Quote:

Originally Posted by bushwakka

none of my channels are restored whatsoever!!!

You need to call Support then... you may need a tech now.

bushwakka · 12-07-2010, 22:43

thanks, just trying to do that now.

---------- Post added at 23:30 ---------- Previous post was at 23:26 ----------

first guy was indian and hung up on me after 5 seconds,and in no way was i rude,was just explaining the problem!call was one minute ago if these can be traced btw.

---------- Post added at 23:43 ---------- Previous post was at 23:30 ----------

second guy now says that my problem will be escalated!and it will be fixed in 24 hours!8 days without my tv now and this is where i am! every time i ring i get told something different, twice engineers cancelled on me, i really hope this is not typical.

Digital Fanatic · 13-07-2010, 11:53

Quote:

Originally Posted by bushwakka

thanks, just trying to do that now.

---------- Post added at 23:30 ---------- Previous post was at 23:26 ----------

first guy was indian and hung up on me after 5 seconds,and in no way was i rude,was just explaining the problem!call was one minute ago if these can be traced btw.

---------- Post added at 23:43 ---------- Previous post was at 23:30 ----------

second guy now says that my problem will be escalated!and it will be fixed in 24 hours!8 days without my tv now and this is where i am! every time i ring i get told something different, twice engineers cancelled on me, i really hope this is not typical.

Hi,

Have you got a complete loss of service or some missing channels now?

I thought you had sound back on some channels?

Sounds like you may of had another issue on top of the local one, but your issue couldn't be fixed because of the local issue.

You will be credited once all is fixed... I'd advise calling before 8pm in the evening if you are having trouble with the offshore teams.

bushwakka · 13-07-2010, 12:35

no cable channels at all,just bbc,itv,4,5,3 and a couple of +1's. the sound was my loose scart!basically i pay for tvxl but am getting none of it since a week sunday now, i am about to ring yet again to see if i can get some satisfaction today,will let you know how it goes.

Digital Fanatic · 13-07-2010, 12:43

Quote:

Originally Posted by bushwakka

no cable channels at all,just bbc,itv,4,5,3 and a couple of +1's. the sound was my loose scart!basically i pay for tvxl but am getting none of it since a week sunday now, i am about to ring yet again to see if i can get some satisfaction today,will let you know how it goes.

Ah, ok... yeah give Support another call.

bushwakka · 13-07-2010, 12:53

apparently i have yet another engineer booked for tomorrow morning so hopefully this one will come and i will finally be back up and running.

Digital Fanatic · 13-07-2010, 13:01

Quote:

Originally Posted by bushwakka

apparently i have yet another engineer booked for tomorrow morning so hopefully this one will come and i will finally be back up and running.

Good stuff... there is no local outage to cause your appointment to be cancelled now, let us know how you get on

bushwakka · 14-07-2010, 16:45

guy came today,swapped box and all is now well thanks,all before 9am, said he had the same problem at a house yesterday where one box was good and one the same as mine, where the box was not seeing the smartcard.

Digital Fanatic · 14-07-2010, 16:52

Quote:

Originally Posted by bushwakka

guy came today,swapped box and all is now well thanks,all before 9am, said he had the same problem at a house yesterday where one box was good and one the same as mine, where the box was not seeing the smartcard.

nice one