BBC HD Subtitles - Page 2

Digital Fanatic · 28-12-2009, 19:59

Yeah, it's the way they are sourced... tech will be a waste of time.

MrWright · 29-12-2009, 00:21

Yeah, true. I have just realised that BBC HD does not broadcast until 4pm and the engineer comes on Thursday morning, it is best for me to contact them to cancel the visit.

Digital Fanatic · 29-12-2009, 00:28

Quote:

Originally Posted by MrWright

Yeah, true. I have just realised that BBC HD does not broadcast until 4pm and the engineer comes on Thursday morning, it is best for me to contact them to cancel the visit.

I would... you'd be wasting your time otherwise.

Juliek21 · 07-01-2010, 18:39

Have just got Virgin and bought a new HD TV to go with it. My daughter is moderately deaf so we use subtitles al the time. i was very interested to read about the problems with the different V+boxes. I assumed it was a BBC problem rather than Virgin so I'll definately be getting onto them as soon as i get home tonight

kit1cat · 07-01-2010, 19:00

Quote:

Originally Posted by Juliek21

Have just got Virgin and bought a new HD TV to go with it. My daughter is moderately deaf so we use subtitles al the time. i was very interested to read about the problems with the different V+boxes. I assumed it was a BBC problem rather than Virgin so I'll definately be getting onto them as soon as i get home tonight

I beleave the problem is with Virgin, BBC HD via Freesat does not have this problem, I don't know about sky HD.

Digital Fanatic · 07-01-2010, 19:18

It's the way Virgin get the subtitles and unfortunately there is a slight delay... there's nothing that can be done.

The channel didn't have any subtitles on VM for a long time, so for the moment it is better than nothing... I believe it is on the to do list to improve the way they are delivered on BBC HD.

HTH

bensden · 07-01-2010, 20:05

Quote:

Originally Posted by Digital Fanatic

It's the way Virgin get the subtitles and unfortunately there is a slight delay... there's nothing that can be done.

The channel didn't have any subtitles on VM for a long time, so for the moment it is better than nothing... I believe it is on the to do list to improve the way they are delivered on BBC HD.

HTH

Its more than just a delay, If you have a Samsung V+ as I have, then you cannot get subtitles on HD at all. Its a big let down for those of us that need them. Something that Virgin really needs to sort, No other supplier of HD has a problem with it. I'm sure they could resolve this if they put their minds to it.

kit1cat · 07-01-2010, 20:33

Would be nice if we had some feedback from Virgin regarding this problem.

spiderplant · 07-01-2010, 22:18

It's a software fault in the Samsung V+, and will be fixed in a future update.

kit1cat · 08-01-2010, 12:43

Quote:

Originally Posted by spiderplant

It's a software fault in the Samsung V+, and will be fixed in a future update.

Will be interesting to see if after the update they get the same delay's I get with the SA box.

spiderplant · 08-01-2010, 22:33

Yes, the same delay will happen. Unless that problem is fixed first.

bensden · 26-02-2010, 11:39

Quote:

Originally Posted by bensden

Its more than just a delay, If you have a Samsung V+ as I have, then you cannot get subtitles on HD at all. Its a big let down for those of us that need them. Something that Virgin really needs to sort, No other supplier of HD has a problem with it. I'm sure they could resolve this if they put their minds to it.

At last I now have subtitles on my Samsung V+ on all HD channels that are broadcasting them, & they are in sync. plus I see they have made cancelling reminders easy. Well done Virgin at last I can now enjoy HD without a trumpet to my ear.

kit1cat · 26-02-2010, 12:36

Quote:

Originally Posted by bensden

At last I now have subtitles on my Samsung V+ on all HD channels that are broadcasting them, & they are in sync. plus I see they have made cancelling reminders easy. Well done Virgin at last I can now enjoy HD without a trumpet to my ear.

Great, will check my SA box to see if there is any improvement.

MrWright · 26-02-2010, 16:52

Quote:

Originally Posted by bensden

At last I now have subtitles on my Samsung V+ on all HD channels that are broadcasting them, & they are in sync. plus I see they have made cancelling reminders easy. Well done Virgin at last I can now enjoy HD without a trumpet to my ear.

My BBC HD subtities are not working on my Samsung V+, can you check if yours is working? Living HD is the only channel that works for the subtitles on my V+ box.

bensden · 26-02-2010, 19:23

Quote:

Originally Posted by MrWright

My BBC HD subtities are not working on my Samsung V+, can you check if yours is working? Living HD is the only channel that works for the subtitles on my V+ box.

Yes just checked again working for me on BBC & Living HD, all in sync, I'm in Kent, perhaps you have not had the update yet. I had the update about 2 days ago. Can you set a reminder & then select the same channel & cancel the reminder just by pressing OK. this was part of the same update.