Ready Light Flashing in Welwyn Garden City - Page 2

Ignitionnet · 07-11-2009, 07:16

Quote:

Originally Posted by Mayhem

Please don't close this because of the last few comments, it'd be nice to know what the issue is.

WelshChris - I've seen that thread and ignored it, it's not relevant to this issue.
My broadband was working fine on Thursday at around 18:30 but when I tried it again at 23:30 on Thursday it was down and the ready light was continuosly flashing. It's been the same ever since.

Broadbandings - thanks for the reply, any suggestion as to what may be at fault and how long it's likely to take to repair?

Hi,

It's weird actually. I'm not sure what your issue is, what's in the logs is easy enough to read your modem is dropping offline and then when it comes back isn't getting an IP address from Virgin's servers so the cycle repeats again.

There should be an outage posted on the service status pages for this if affecting all customers as would be a wide service outage.

Piece of string question regrettably.

bitesnap · 07-11-2009, 09:59

Still got the same problems over 3 days now. Called support who said there is an issue in my local area since yesterday, but this has been happening for 3 days now.

The trouble is if I unplug the modem (accidently did last night out of habbit), it takes 5-6 hours to lock. When it does lock the ready light flashes slow green.

Need to get the bottom of the issue ASAP. Any ideas people?

My log says exactly the same as the other poster!

caph · 07-11-2009, 17:05

Hmmm, I just got a similar problem tonight (Nottingham area). Ready light flashing and similar events in the event log - SYNC Timing Synchronization failure - Failed to acquire QAM, No Maintenance Broadcasts for Ranging opportunities received, No Ranging Response received - T3 time-out. I got the same DHCP warning but no DHCP failure. It seems I lost sync for some reason. I'm guessing the UBR just dropped my connection and I dropped off the network.

Fortunately a reboot fixed it. It's not happened for months and months though so I'm mentally preparing myself for the worst...

Ignitionnet · 07-11-2009, 22:03

caph - the DHCP 'warning' about invalid non-critical yadda yadda isn't a problem at all, what happened to you sounds like an HFC event.

Perhaps fortunately for you not related to the Hertfordshire issue.

Mayhem · 07-11-2009, 22:06

Well it came back on earlier today, no engineer visit and no contact from VM.
Guess I'll never know the cause or get an apology, I never did find anything about the service outage on their website but there ya go. Typical VM, never admit liability.

I'm just sick of hearing the same excuses everytime I call to report a problem. Are you listening VM - STOP BLAMING YOUR CUSTOMERS EQUIPMENT BEFORE YOU'VE EVEN BOTHERED TO DIAGNOSE IT.

There's nothing wrong with either my desktop or my laptop and certainly not my Netgear router either. I know how to configure my gear, I do it for my job, I work for communications services company and if I treated our customers in the same patronising way some of your staff have treated me, well I'd be looking for a new job for a start.

AND FYI I ALREADY TRIED REBOOTING IT SEVERAL TIMES BEFORE I EVEN EFFIN' CALLED YOU.

Bring customer services back to the UK and get some competent staff.

Ignitionnet · 07-11-2009, 22:13

Hope you feel better Mayhem and I know what you are saying, sadly the same with any large ISP. Due to largely dealing with customers with a low level of technical competence support are largely possessed of a low level of technical competence.

The PIT · 07-11-2009, 22:52

Ah so you mean bring the level of tech support down to the lowest common denominator.

Got to admit you guys have got me worried as I'm upgrading or downgrading to 50mb service from 20mb.

Thank god for ukonline and dual wan modems.

six months of free none working broadband again ???????