Weird Bills

[BenMcr]

Well you asked for an explaination and you got one. Sorry if isn't the one you wanted.

[Ignitionnet]

No it's fine, I appreciate that you are in a difficult position. I'm just somewhat aggrieved that VM appear to be able to charge whatever they like to certain customers. It's not like they can even claim they are 'grandfathering' me onto an old package as it's very widely published that the 38GBP price is for new and existing customers.

I'll contact them and try and make sense of the mess. Without the bundles VM is significantly worse value than my other options so they lose that business anyway but the HSI is up in the air. 38GBP is perfectly fair for my service so long as it's working, even 45GBP/month is perfectly reasonable. Advertising one price as an a la carte price then charging another figure which could have been literally anything, seriously they could have charged me 100GBP then claimed a 62GBP/month discount, isn't acceptable and is a dishonest way to price the services.

[highway1]

@ Broadbandings
other week u said the 50 meg @ £28 a month and the bill stated £45.00.
u said that the £17 of was right .

looks like we all run and all fooked up lol.
forums over lowing price must have been a scam to lock use all in for 12 months.

[BenMcr]

What is it with you and 'locked in for 12 months'?!

[Ignitionnet]

Originally Posted by highway1

@ Broadbandings
other week u said the 50 meg @ £28 a month and the bill stated £45.00.
u said that the £17 of was right .

It is. It's 45GBP with 0 off that isn't right. Your price ended up correct with that weirdness, mine is higher than the price advertised anywhere.

I thought it was some legacy of a messy IT system, not an actual price that people could be charged!

[techfreak1]

Hi all, having come across this forum, it would seem that i'm not the only peron being shafted by VM in recent times then.....

Having recently upgraded to XXL 50meg, I was initially quoted £35 per month for 'customer loyalty'. Great, but how I laughed when the very next day they dropped the price to just £18!! Anyway, having paid £50 for an install that I really didn't need, I saw my first bill was for £45...One angry phone call later, it was insinuated I was lying, and they never qouted me £35....ridiculous. I then threatened to leave VM, and they dropped the price to £28 pm.

Anyway, the outcome is, that after the frankly dire customer service, and faulty equipment that takes too long to fix, not to mention them defrauding my mother, (another story) I have told VM to poke it, and i'm back to BT saving a LOT of money!

[Sir John Luke]

Originally Posted by BenMcr

Well you asked for an explaination and you got one. Sorry if isn't the one you wanted.

How many times have you stated, here and elsewhere, that 'EVERYONE pays the same for XXL'?

he has said all over the XXL threads. I am looking forward to seeing my bill as its meant to have the deduction for nearly 2 months on it as my last bill was a few days before the September 1st price drop.

Originally Posted by BenMcr

Everyone pays the same price for XXL

So it would be (including appropriate discounts) £42.45 for XXL and Talk Evenings and Weekends - when paid via D/D and on e-billing

here is a quote from Ben(from a different thread)

I know he is saying Bbs has lost his discount due to reducing his package but that being the case the first line of this quote is not correct

I am contracted for XXL BB M phone and M TV so that should be £39 permonth I do not pay by dd and I have a paper bill so my charges should be a little over £45 per month

Now correct me Ben if I have this wrong but if I ask to have + added to m or go to L TV if I then later ask to go back to M will I then be charged more than now? I am only contracted to M tv I was under the impression if you increase your TV thats not a new contract and you can do that month by month?

[BenMcr]

Yes everyone upgrading to XXL pays the same price for it.

However if a customer later changes another service and no longer qualifies for the bundle discount they have they will pay more for it, same as any other product holding.

This is how Virgin's prices have always worked. You have never been able to downgrade from one bundle to another. XXL hasn't changed that

But XXL broadband is £28 when taken with a VM phone nowhere does it say you have to have tv as well or you will pay £45 for it
If I was a new customer and took XXL BB and Phone what would pay Ben? how would it only be £28 as I am not in a bundle?

It also clearly states £38 if taken on its own so how in Gods name can the charge someone £45 if they drop a product?

I had a flyer throught the mail saying existing customers are treated the same as new customers this is clearly bull turd

[BenMcr]

Originally Posted by zing

But XXL broadband is £28 when taken with a VM phone nowhere does it say you have to have tv as well or you will pay £45 for it

You don't have to have TV, but if you take out TV you get a different bundle discount.

If I was a new customer and took XXL BB and Phone what would pay Ben? how would it only be £28 as I am not in a bundle?

But you are in a bundle. A Broadband and Phone bundle for which you get a £17 discount.

It also clearly states £38 if taken on its own so how in Gods name can the charge someone £45 if they drop a product?

Yes, that is if you take it out on it's own. No phone, no TV, nothing else at all

I had a flyer throught the mail saying existing customers are treated the same as new customers this is clearly bull turd

If a new customer took out a bundle and then reduced a service below the minimum product holding they would also lose the discount

even after a contract?

[BenMcr]

Yes, because you are wanting to take services lower than the contract states.

[techfreak1]

Ben, i've been charged 3 different prices, and i've not once changed my bundle - except to upgrade to XXL. I don't think its anything to do with bundle discounts, just VM not knowing what they are doing!

[BenMcr]

Sorry to sound a little frustrated here, but why post a question like that without providing details?!!