ebay seller disputes my item

[haydnwalker]

There's alot of this going around lately, the same happened to a friend of mine, which is why I won't spend more than £20 on ebay (or e.scam as Sirius calls it [i'm inclined to agree at the moment])

Did you know that on certain high priced electrical items items Paypal hang on to the funds until the buyer leaves feedback?Then they release the money to the seller.

[kingbuxton]

Detest it. Got scammed on a phone several years back (before they had the 100% refund thing in place) and lost about £40. I ended up getting phone calls/Emails from some police woman who was doing a case against a well know fraudster. She wanted me to go to court as part of her case on Boxing Day! Like hell.

He got done for several years as it turned out.

Never used it since, someone asked me to grab a phone and I said no a dozen times then gave in, another scam! This time I didn't give benefit of the doubt, went mad at them and got all my cash back. Would rather buy pegs off Papa Lazarou than ever use that place again.

In my opinion, if that item isn't reported faulty the day it arrives, then it isn't, you can't wait a week and then say that. If you have some pics (smart move) then get them sent to the buyer/ebay/PayPal and say you aren't having it.

I bought two mobile phones on ebay last week, no issues at all. One of the sellers rang me a few days later to make sure I had received it okay.

Well so far I've only had this one issue and least it's not a lot of money..and I'm not alone.He's had about 50 negative feedback since because he's not actually delivering any goods.

[supered]

Originally Posted by boroboi

So, i recently sold an item to the tune of £200+ on ebay, fully working, boxed securely and sent by special delivery.

Buyer has had the item since Tuesday and on Saturday decided to e-mail me claiming the item was faulty, it apparently didn't work, although i know it does as i have a screen shot and date showing the item in use.

The buyer has started a dispute with e-bay and escalated it to pay-pal almost immediately, at which point i disputed the claim.

So what happens now? What do you think my chances are of coming out of this with my reputation intact?

I've heard a lot of BS regarding paypal always going in the buyers favour regardless of evidence and what not, so im unsure as to how to proceed.

Indeed the buyer could just smash it with a hammer and send it to me back.

When I was helping a friend, who sold on ebay, the problem was chargebacks by the banks,
eg: an order was sent by recorded delivery, a few weeks later ebay/paypal said the buyer claimed he never ordered or received any goods even though we had proof that a signature had been obtained at the address.
The result was the bank refunded his money and ebay/paypal simply took the money back from the seller, it never even giot to a dispute. These chargebacks happened quite a few times, so in my opinion the seller is always on a loser either from the banks, ebay or paypal.
On the other hand as a buyer I've only had one duff item which was replaced pronto.