Is it possible to get an authoritative answer from VM about caller display? - Page 2

injuneer · 16-09-2009, 14:32

Quote:

Originally Posted by prince_zeepress

BT now provide caller display free provided you make 2 chargable calls per month through BT. You also get free evening and weekend calls if you sign up for a 12 month renewable contract.

I'm on that! They don't tell you these things do they? Anyway I don't have a caller display telephone, just an old 746 with a dial

---------- Post added at 14:32 ---------- Previous post was at 14:16 ----------

Quote:

Originally Posted by cook1984

It's free with the free BT Privacy Service. I pay nothing for it.

Thanks for that, they did ask If I wanted the privacy service quite a while back, I said yes but they never put me on it!

cook1984 · 16-09-2009, 22:20

Quote:

Originally Posted by injuneer

I'm on that! They don't tell you these things do they? Anyway I don't have a caller display telephone, just an old 746 with a dial

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ntluser · 17-09-2009, 07:51

Just a technical point which someone might clear up.

I used to be with BT before switching to NTL/Virgin Media. I retained my number which was ported across from BT equipment.

As NTL equipment clearly won't do caller display in some regions & Virgin Media have no policy to provide it, I just wondered if it was possible to re-jig the porting connection in such a way that BT's free caller display service could be provided?

BenMcr · 17-09-2009, 10:08

No it's not

injuneer · 17-09-2009, 10:55

Quote:

Originally Posted by ntluser

Just a technical point which someone might clear up.

I used to be with BT before switching to NTL/Virgin Media. I retained my number which was ported across from BT equipment.

As NTL equipment clearly won't do caller display in some regions & Virgin Media have no policy to provide it, I just wondered if it was possible to re-jig the porting connection in such a way that BT's free caller display service could be provided?

No it's the street muxes that are the problem in some areas, they can't do the FSK (frequency shift keying) without a hardware upgrade, which ain't going to happen!

Stuart · 17-09-2009, 12:28

I suspect it won't be provided on it's own because it would bring Virgin little or no financial benefit and would cost an awful lot on hardware.

It may come as a result of other upgrades though (such as if VM decide to switch to VOIP) where Virgin would have to change the hardware anyway.

pjo123 · 29-09-2009, 16:07

The thing is, Virgin don't seem to see what all the fuss is about with CLI whereas many many many customers do.

To give you an example, see this thread here http://forums.moneysavingexpert.com/...html?t=1976229

BenMcr · 29-09-2009, 16:10

It's not about not caring it's whether it is cost effective to do (which as business Virgin have to look at) - which at the moment it isn't

pjo123 · 30-09-2009, 00:19

Quote:

Originally Posted by BenMcr

It's not about not caring it's whether it is cost effective to do (which as business Virgin have to look at) - which at the moment it isn't

Fair enough but I know many people who will not have a Virgin phone simply because they do want CLI.

Including the person in the link I posted in my earlier post. If you've never had it then you may well not miss it, but if you come from BT, it's something your used to and it does make you feel like you are getting a downgraded service.

Presuming this person I linked to tells all his friends not to go to Virgin as their phone service is sub par, how much could Virgin be loosing? Multiply this by everyone else that is disappointed by the lack of CLI and I would say it's about time Virgin seriously addressed this.

Especially as often, customers are being told they can get it when they sign up then once in contract find out they cant really.

BenMcr · 30-09-2009, 01:02

Losing line rental has nothing do with CLI - as line rental covers the cost of physically running the line!

So when you are talking about the cost/benefit ratio you are talking about Â£2 a month per customer compared with however much it will cost to upgrade an area for CLI

pjo123 · 30-09-2009, 13:24

True.

But if customers aren't switching to Virgin because of the lack of CLI, how much are Virgin loosing out from call revenue?

BenMcr · 30-09-2009, 13:48

Again that is mostly irrelevant as call revenue mostly covers the cost of making the calls in the first place

pjo123 · 30-09-2009, 21:08

I was always led to believe that the phone service was Virgins cash cow hence they go out of their way to try to get you to take it (no obvious way to take TV without a phone line on their web, although you can do so)?

SteveDH · 08-10-2009, 14:31

as an aside, a few months ago we couldn't get caller display, then our phone was off for about half a day while virgin did some work somewhere (we got a letter warning us about this).
After this I gave a call to customer services asking about caller display and found that we now have it. (although nothing was mentioned about this in any letter virgin sent).
BTW I am in the Harrow area.

now if only we could have selective incoming call barring..