Unable to port phone number because ....

[colin-bennett]

Hello
I was made redundant last month. All part of building a better future for V.M. That seems to be going well does it not?

Your comments below (taken from initial post) indicate you have moved address. Is this correct??

"We're still in the same area code".

This information will help in people advising you correctly.

[Albert Fish]

Originally Posted by dave_dph

I see that support haven't answered your query yet, that's unusual. They will need to identify you in order to access your account. To do so they will need your email alias - the first part of your address before the @ntlworld.com or @blueyonder.co.uk

I'm surprised that they haven't even attempted to elicit more inf from me although on re-reading the post, the cut and paste didn't go too well.

I'll try again before calling VM to tell them we're not paying the bill.