TV-Choice on demand gone.

Screen i get when i go to the channel is that on the 24th it will become part of the XL only package we have always had large and always had it who knows .

[fabfor]

I argued that I had renewed my contract in November believing that tv choice on demand was part of my medium package. OK, so I was wrong but I had good reason to be angry and threatened to leave; result - free tv choice until the end of my contract (in November).

[casualthoughts]

Originally Posted by chickendippers

TV Choice on Demand has always been an extra £7/month for TV M and L customers. There has been no change for them to advertise and the website has always said that....

I ALSO lost subscribed access to On Demand in the past few days.

VM are no doubt legally covered in all this, although there ARE misleadng chunks of text on their website suggesting On Demand IS included on M & L subscriptions - only when you dig deeper does it become clear that whilst you can "access" it, you can't actually use it without an additional extra subscription. Sneaky.

Regardless, suspiciously HIGH numbers of people seem to have "accidentally" been receiving TV Choice On Demand as part of their L tv package.

Indeed, VM's sales team referenced it to me as part of my package when i became a subscriber in January this year - Catch Up TV AND most of TV Choice On Demand are included free on the L subscription, but music on demand and movies are pay-per-view only, they told me.

(For avoidance of doubt, even the installation engineer echoed this later, when giving me a tour of my newly installed V+ box).

I suspect the so-called "accidental" access was some sneaky short term ploy by this disreputable firm to boost "On Demand" usage figures in order to give them media boasting rights in the war for digital viewers & to attract advertisers/sponsors.

What puzzles me even further is that, when exploring TV Choice On Demand content back in January (as any new customer would) I noted that SOME content at that time was only available pay per view (98p per tv episode).

This makes me believe VM are being disingenuous and underhand - unless On Demand customers were also expected to pay extra again to view these tv shows ON TOP of paying the extra £7 subscription?

I tried 3 times to phone and complain about this to VM, but was "accidentally disconnected" by customer service each time. I give up.

All in all, my VM experience from the day I first opted to subscribe 5 months ago has been a vile experience. I anxiously await my contract expiring so I can expunge this sorry, lying and deceitful excuse for a company out of my life.

[BenMcr]

Originally Posted by casualthoughts

VM are no doubt legally covered in all this, although there ARE misleadng chunks of text on their website suggesting On Demand IS included on M & L subscriptions - only when you dig deeper does it become clear that whilst you can "access" it, you can't actually use it without an additional extra subscription. Sneaky.

Please would you mind pointing out where on the following pages Virgin have been sneaky?

TV M: http://allyours.virginmedia.com/webs...ct.do?id=11169

TV L: http://allyours.virginmedia.com/webs...oduct.do?id=20

On neither page can I find ANY reference to access to TV Choice on Demand

What puzzles me even further is that, when exploring TV Choice On Demand content back in January (as any new customer would) I noted that SOME content at that time was only available pay per view (98p per tv episode).

This makes me believe VM are being disingenuous and underhand - unless On Demand customers were also expected to pay extra again to view these tv shows ON TOP of paying the extra £7 subscription?

But you were accessing a section for free due to technical error. So you cannot judge what should and should not have been chargeable - unless you then bother to pay Virgin to access TV Choice

All in all, my VM experience from the day I first opted to subscribe 5 months ago has been a vile experience. I anxiously await my contract expiring so I can expunge this sorry, lying and deceitful excuse for a company out of my life.

So your whole opinion is based on you getting something for free that you shouldn't have, and that wasn't in ANY marketing for the service you have - and now because it has been remove you think the company is a pile of proverbial?

[casualthoughts]

Originally Posted by BenMcr

Please would you mind pointing out where on the following pages Virgin have been sneaky?

TV M: http://allyours.virginmedia.com/webs...ct.do?id=11169

TV L: http://allyours.virginmedia.com/webs...oduct.do?id=20

On neither page can I find ANY reference to access to TV Choice on Demand

Quite so, but you have selectively edited my original post to suit your own argument - I already acknowledged the conflicting website information in my original post. More importantly, at no time did I EVER say the remark I referred to was on either of those two pages.

Let me steer you to it;

"There are 3 sizes to choose from – M, L and XL. And for tantalising TV on tap, all packages come with TV on demand.... ".

Sloppy marketing-speak, to be sure, but the clear implication is that TV On Demand is an inherent part of your subscription, but only contradicted, (as I already stated), when one reaches the level of detail YOU reference.

Originally Posted by BenMcr

But you were accessing a section for free due to technical error. So you cannot judge what should and should not have been chargeable - unless you then bother to pay Virgin to access TV Choice

Hmm, not sure I follow your reasoning?

Before I continue, let me be up front and admit that TV Choice actually holds/held little interest for me beyond the initial curiosity/novelty value. Therefore the loss of this service means little to me beyond being an indication of deceitfulness by VM.

However, you're again being selective in your critique of my original post to bolster your own viewpoint.

My point was explicit. I was informed by VM Sales PRIOR to becoming a subscriber that TV Choice was part of my package, this was echoed by the installation engineer and finally, when I surfed this supposedly off limits area, I observed that CERTAIN tv shows were pay per view and this seems VERY off to me & suggests a contradiction in VM's assertion that this area was NEVER intended for non-subscribers. Why do you ignore these remarks in your reply?

Originally Posted by BenMcr

So your whole opinion is based on you getting something for free that you shouldn't have, and that wasn't in ANY marketing for the service you have - and now because it has been remove you think the company is a pile of proverbial?

Not sure why you seem so antagonistic, not to say rude, but might I suggest a tad less caffeine? (And lets agree to disagree - I think I have succinctly re-stated the thrust of my opinion, and seek no further contention, thanks )

Originally Posted by casualthoughts

Not sure why you seem so antagonistic, not to say rude, but might I suggest a tad less caffeine? (And lets agree to disagree - I think I have succinctly re-stated the thrust of my opinion, and seek no further contention, thanks )

back at you, your contention that VM is 'vile' 'lying' and 'deceitful' is hardly polite - however you'll get no more disagreement from me, despite my much more favourable opinion, because my experience of such posts suggests an agenda, rather than a genuine grievance - otherwise you would have asked for some advice, rather than just stating the opinion you did ???

Hence another addition to the ignore list

[BenMcr]

Originally Posted by casualthoughts

Sloppy marketing-speak, to be sure, but the clear implication is that TV On Demand is an inherent part of your subscription

That is because it is - however TV Choice on Demand is not

Hmm, not sure I follow your reasoning?

Before I continue, let me be up front and admit that TV Choice actually holds/held little interest for me beyond the initial curiosity/novelty value. Therefore the loss of this service means little to me beyond being an indication of deceitfulness by VM.

Because if you are accessing something due a Technical error then it is not working as it should

As it is not working as it should then you cannot judge how the full service would work

It could quite possibly be that those programs you have seen for purchase when accessing TV Choice through a technical error are free when you get TV Choice correctly through the appropriate subscription.

My point was explicit. I was informed by VM Sales PRIOR to becoming a subscriber that TV Choice was part of my package, this was echoed by the installation engineer and finally, when I surfed this supposedly off limits area, I observed that CERTAIN tv shows were pay per view and this seems VERY off to me & suggests a contradiction in VM's assertion that this area was NEVER intended for non-subscribers. Why do you ignore these remarks in your reply?

But can you be sure that the specifically said 'TV Choice on Demand' or just 'TV on Demand' which you yourself seem to class as the same when they are not

Not sure why you seem so antagonistic, not to say rude, but might I suggest a tad less caffeine? (And lets agree to disagree - I think I have succinctly re-stated the thrust of my opinion, and seek no further contention, thanks )

Well thats hardly a fair option. If you are going to make statements on forum then you have to expect people to respond to it and/or dispute it? You may not like the answers but that doesn't mean that people can't make them

[TheDon]

Originally Posted by casualthoughts

Let me steer you to it;

"There are 3 sizes to choose from – M, L and XL. And for tantalising TV on tap, all packages come with TV on demand.... ".

Sloppy marketing-speak, to be sure, but the clear implication is that TV On Demand is an inherent part of your subscription, but only contradicted, (as I already stated), when one reaches the level of detail YOU reference.

Not sloppy marketing speak at all.

There is more than one section to tv on demand. You have catch up TV on demand, TV choice on demand, and virgin central.

Of those two are included in M, and tv choice on demand is chargable, and it's clearly said so on the product page.