07-05-2009, 22:28
|
#16
|
|
Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 77
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,866
|
Re: Dudley Closing
Quote:
Originally Posted by Moldova
It just depends what type of company you work for nowadays regards redundancy pay.
|
Well considering Virgin Media's well known generous,caring and supportive treatment of its staff in the past  why am I am not surprised that they only pay minimum redundancy.
__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
|
|
|
|
07-05-2009, 22:34
|
#17
|
|
Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
|
Re: Dudley Closing
Quote:
Originally Posted by joglynne
Well considering Virgin Media's well known generous,caring and supportive treatment of its staff in the past why am I am not surprised that they only pay minimum redundancy. |
Very few pay good redundancy packages out nowadays because the legislation in place gives them the leeway to do so and it would not matter which party was in power because they all want to placate their businessman friends.
|
|
|
|
|
07-05-2009, 22:49
|
#18
|
|
Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 77
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,866
|
Re: Dudley Closing
Quote:
Originally Posted by Moldova
Very few pay good redundancy packages out nowadays because the legislation in place gives them the leeway to do so and it would not matter which party was in power because they all want to placate their businessman friends.
|
I agree, anything to make the rich richer, unfortunately so much of the world to-day seems to be driven by greed in one form or another. 
__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
|
|
|
|
|
07-05-2009, 23:37
|
#19
|
|
Guest
|
Re: Dudley Closing
I dunno how many times ive said this already on this site but we live in a capitalistic society run on greed. You can not expect a company wanting to make money to give anyone more than they need to in ways of pay offs . IMO it would be poor business. I am sorry for those losing their jobs and wish things were different but unfortunatly it isnt
|
|
|
|
|
07-05-2009, 23:57
|
#20
|
|
Inactive
Join Date: Jul 2005
Location: London
Services: BT Broadband,BT Anytime calls,Sky entertainment extra HD,Vodafone pay monthly
Posts: 1,512
|
Re: Dudley Closing
Well to be honest its the only way to save money really and keep the business going.
Sky,T-Mobile and 118866 are using foreign call centres now and some companies are reducing opening times and closing sundays and public holidays to save money.
And with T-Mobile planning to sell up,thats not looking good either. 3 are looking to take over it and they will definately reduce staff, they will then increase the cost of the lease in 2014 for Virgin Mobile, and then Virgin Mobile will shed more staff so that the extra costs arent carried to the customer.
Here is a list of companies using foreign call centres:
Hutchison 3G (UK and Ireland) (Indian)
Tiscali (Indian)
British Gas (Some selected services) (Indian)
Sky (Indian)
Barclays general customer service (Indian)
Orange Pay as you go (Inidian)
BT (Indian)
Abbey National (Indian)
Virgin Mobile (Late evenings and sundays) (South African)
E-On (Limited services only) (Indian)
Vonage (USA possibly Mexico)
Virgin Media (Indian)
118866 Directory enquiries (Philipines) (Evenings)
Sipgate (Germany???)
I think the Halifax uses them too, I've heard a few Eastern European voices a few times I've rung.
And I think Procter and Gamble uses some for certain brands. They even outsource manufacturing from other countries,products such as Olay are being manufactured in China and products such as Camay and Fairy bath soaps are being made in Mexico, and pringles in Belgium. Why they do this is just crazy! Because they make all these different products across the UK and then all around the world and then they wasting money on shipping them around! Maybe they think they are being fair by spreading employment across the world, who knows! Its madness to me! American brands,sold in England manufacturered in China! LOL
|
|
|
|
|
07-05-2009, 23:59
|
#21
|
|
Inactive
Join Date: Sep 2005
Posts: 6,798
|
Re: Dudley Closing
I feel sorry for anyone to lose their jobs, and the annoying part is, EVERYTHING seems to be moved to India, And that does annoy me.
No matter how much training you get, India cannot solve a problem at home, you speak to these people, and they cannot understand a word you are saying, so what is the damn point.
|
|
|
|
|
08-05-2009, 00:45
|
#22
|
|
Inactive
Join Date: Jan 2004
Location: Newcastle and Horsham
Services: On-cable: TV-L, BB-L, Phone-M.
Off-cable: Sky+ HD, Plusnet Unlimited.
Posts: 1,432
|
Re: Dudley Closing
http://news.bbc.co.uk/1/hi/england/w...ds/8038571.stm
Quote:
|
Originally Posted by Neil Berkett
Improve efficiencies and create a more customer-focused organisation
|
Ha, don't make me laugh, that's an oxymoron if I ever did hear one!
I can assure you I have already written a letter of complaint to Virgin Media expressing my distress at the continued closure of their precious British call centres:
Quote:
Dear Sir/Madam,
I am distressed to hear of the management decision to close your Nottingham and Dudley call centres and further outsourcing abroad. Not only is this a blow to the quality of customer service, but an insult to the British economy and your (soon to be) former employees which in the current economic climate needs all the help it/they can get!
You won't impress potential new customers by speaking to some foreigner who has no idea what the Virgin brand is about. Do you think Virgin Mobile continues to win customer service awards by outsourcing its call centres to deepest darkest Asia? I will continue to make use of the support newsgroups and recommend them to everyone else to obtain technical support from friendly, motivated, well-trained and experienced staff.
I sincerely hope that the management realise that people want to speak to quality people and not foreign robots before it's too late.
|
Although the response I received was from someone obviously towing the company line, they signed with a British name, so hopefully I cheered him up...unless it was a false name of course.
|
|
|
|
|
08-05-2009, 10:17
|
#23
|
|
Inactive
Join Date: May 2009
Location: Birmingham, West Midlands
Services: V+, TV XL, 20MB BBI,
Posts: 1
|
Re: Dudley Closing
I'm also a Dudley call centre staff, who's about to be turfed out on the street by Virgin Media, the whole thing has really depressed me, I've been there 3.5 years, but the last 2 years my health has deteriorated, I don't have the best medical history going, so I can't see anybody wanting to offer me a job anywhere else, so the chances of me loosing my house are very likely, and do Virgin care, yeah right!
|
|
|
|
|
08-05-2009, 10:51
|
#24
|
|
cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,181
|
Re: Dudley CSC Job Losses
Thread title amended as Dudley isn't actually closing.
__________________
From Jim Cornette:
“Ty, Fy, bye”
|
|
|
|
|
08-05-2009, 11:02
|
#25
|
|
Inactive
Join Date: Sep 2004
Services: XXL Broadband, Phone
Posts: 604
|
Re: Dudley CSC Job Losses
Sorry, I probably misheard the Radio 4 news.
|
|
|
|
|
08-05-2009, 11:11
|
#26
|
|
cf.mega poster
Join Date: Nov 2008
Location: At My Desk
Services: Virgin Media V6 XL TV - 1Gb Broadband
Posts: 3,009
|
Re: Dudley CSC Job Losses
It is depressing but I am taking the stand that one door closes and another one opens, thank you to everyone for your support and help, you can be sure this king will stick around.
|
|
|
|
|
08-05-2009, 11:28
|
#27
|
|
Permanently Banned
Join Date: Dec 2003
Location: floating in the ether
Posts: 13,332
|
Re: Dudley CSC Job Losses
VM don't pay only statutory.
Depending how long you've been there will affect what policy you are on and what you receive.
If you joined VM after Feb 2007 then you will get:
Less than 18 months 2 weeks' salary
Between 18 months and 3 years 1 month's salary
Between 3 years and 5 years 1½ months' salary
|
|
|
|
|
08-05-2009, 11:31
|
#28
|
|
Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 77
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,866
|
Re: Dudley CSC Job Losses
WOW they are really pushing the boat out.
__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
|
|
|
|
|
08-05-2009, 11:52
|
#29
|
|
Permanently Banned
Join Date: Dec 2003
Location: floating in the ether
Posts: 13,332
|
Re: Dudley CSC Job Losses
Quote:
Originally Posted by joglynne
WOW they are really pushing the boat out.
|
Like I say, that's for anyone who joined after 2007.
People on exntl and exTW policies are much better, again depending how long you've been there.
What do you expect, a golden handshake after 12 months.
|
|
|
|
|
08-05-2009, 12:05
|
#30
|
|
Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 77
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,866
|
Re: Dudley CSC Job Losses
There is a big gap between what they will get and a golden handshake.
__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 20:45.
|
Join CF
You are here: 
