My ASDA Complaint going well

[Welshchris]

Originally Posted by zinglebarb

what about those unable to leave their homes? cuts both ways.

Personally I think you have grounds to request refund of delivery charges

Basically what they state is if u cannot collect it from the van they will take the goods back until a time where they can arrange another delivery for someone to be there than can collect it and then charge u again for redelivery.

Originally Posted by homealone

Possibly the Tesco driver hasn't had his van done over, yet, we don't know ? - Having people who can collect from the bottom of the stairs ultimately reporting Asda to trading standards won't help, whether it is a driver issue, or not - and as said, it is the people who can't get beyond their door who will suffer.

I just think this could have been dealt with in a better way than one person feeling they are 'getting one over' on the supermarket by going 'public'.

The suggestion of a variation in the delivery charge sounded like a good idea - but, presumably, too late for that now??

Gaz how will they suffer? the asda driver already will not deliver to their door so they are no worse off

[mischievious]

I can't believe this has gone on for two pages

It is likely that not all delivery drivers are the same wether ASDA or TESCO. They tend to have similar contracts which which rightfully state they can refuse if any chance of personal injury could occur. This kind of statement will be interpreted differently by different drivers, e.g lazy vs diligent.

Due to this type of contract the company has to publicly support the driver even if they are privately involving hot coles and pokers etc?

P.S. You must reaaally know your beans

[The Hitman]

Originally Posted by zinglebarb

what if your old and cant leave the flat? they say they wont bring it up ?as I said the arguement cuts both ways. If they are deliverng to dodgy areas with high crime rate there should be 2 of them anyway

What color did you want the new van resprayed in

[Welshchris]

Originally Posted by mischievious

I can't believe this has gone on for two pages

It is likely that not all delivery drivers are the same wether ASDA or TESCO. They tend to have similar contracts which which rightfully state they can refuse if any chance of personal injury could occur. This kind of statement will be interpreted differently by different drivers, e.g lazy vs diligent.

Due to this type of contract the company has to publicly support the driver even if they are privately involving hot coles and pokers etc?

P.S. You must reaaally know your beans

What personal injury could occur delivering shopping? lol if that was the case where personal injury could happen delivering shopping what would be the point in offering it?

Originally Posted by Welshchris

Just after christmas i complained to Consumer wales and the ASA about ASDAs home shopping advert saying they deliver to the door. The reason i complained is because they have delivered here now three times and on the three times they have refused to bring it into the building and up in the lift where as tesco will. I complained to Asda store first of all and was told it was company policy for the drivers to not let the vans out of their sight where as Asda house which is their head office denied this saying the reason Swansea store have done this is because vans were broken into over christmas to which i replied well thats not my problem, im paying for a service ur advertising and ur not delivering the service. The manager of the home shopping also stated that they didnt have to deliver to flats and was going to look into having the block of flats i live in removed from their systems after i put in the complaint.

Anyway i just heard back from Consumer Wales and they are in agreement that the Advert is misleading and has now passed on the complaint to Swansea Trading Standards.

Why don't you ask the driver to put it in your cupboards while he's at it? ASDA are right in what they say and if I were the driver I would leave it at the entrance to your building I would let the van leave my sight.

I work for DHL and we get told the same thing never leave your van, never go round the backs of houses, do not enter blocks of flats.

If you don't like it go to TESCO.

Originally Posted by homealone

I was thinking that, one persons 'moral victory' - rest of the flats residents loss, nice one

I don't understand this willingness to cower at the corporate might of Asda. It's not welshchris' fault if the store manager or the home shopping manager, in a fit of petulance, starts threatening to remove the block from their delivery system.

All chris has asked for is for Asda to either provide the service they have advertised, and which he has paid for, or else change their advertising. That is his right as a consumer.

Large chains like Asda (or, indeed, Virgin Media, who have a very close working relationship with the ASA) are never going to be kept in line if everyone's afraid of them taking 'revenge' on customers who dare to complain about poor service.

[lauzjp]

wow, I must be really lucky then... All my deliveries (inc. tesco, asda, & dhl) come up the stairs to my flat door. And sometimes even in the flat, bless them.

[Taf]

We used to live on the 11th floor of a block of flats, serviced by 2 lifts. Only the postie would enter the building, all others buzzed from the ground floor security door, and someone had to go down to get whatever it was.

Having a double mattress exchanged under warranty was a PITA I can tell you, even though they advertised that the driver would do all the shifting. Ditto for a washing machine, a fridge freezer and a gas cooker. Complaints got nowhere.

Come to think of it, there was another person who came up to the flat... a conservatory salesman.....

[dilli-theclaw]

I've only tried asda home delivery - they put my stuff in the kitchen for me (on the floor) they even have a signiature guide to hand so I cna sign their little computer.

I'm not sure I'd be happy if they dumped it all on my doorstop or in front of the block of flats i live in tho.

Originally Posted by Nidge

Why don't you ask the driver to put it in your cupboards while he's at it? ASDA are right in what they say and if I were the driver I would leave it at the entrance to your building I would let the van leave my sight.

I work for DHL and we get told the same thing never leave your van, never go round the backs of houses, do not enter blocks of flats.

If you don't like it go to TESCO.

A postman has to deliver to your door. If you are away from the house they are not allowed to give you mail by law. Sometimes they do sometimes they do not. A post office van delivering a registered or recorded packet/parcel would have to leave his/her van enter the building a deliver the package or leave it in the van do into the building and post a card saying its returned to the depot either way I am sure the post office manages where asda appears not to

How do you inform the customer his parcel is 100 yards away from where he lives then? Basically you are saying if there is no way to talk to the customer the first they will knwo about their parcel not coming is when they track it and it says returned to depot. Then when they rearrange they have to sit by their phone all day or sit on a deckchair outside and hope to catch ya

Actually I am starting to find this topic quite discriminating against those who dwell in flats. I realise crime happens but remember the end of crimewatch where they used to explain serious crime is rarer than you think(or words to that effect) yes some areas will be really dodgy in these areas it will not matter if you leave the van or not you will get a brick round your head and the stuff will be had away. These areas should be done in pairs anyway. A simple policy would be certain postcodes can only be delivered to at certain times. I think some companies are paranoid

[AndyCambs]

Originally Posted by zinglebarb

A postman has to deliver to your door. If you are away from the house they are not allowed to give you mail by law. Sometimes they do sometimes they do not. A post office van delivering a registered or recorded packet/parcel would have to leave his/her van enter the building a deliver the package or leave it in the van do into the building and post a card saying its returned to the depot either way I am sure the post office manages where asda appears not to

How do you inform the customer his parcel is 100 yards away from where he lives then? Basically you are saying if there is no way to talk to the customer the first they will knwo about their parcel not coming is when they track it and it says returned to depot. Then when they rearrange they have to sit by their phone all day or sit on a deckchair outside and hope to catch ya

Actually most flats would have post boxes (pidgeon holes) at the entrance where people get their post from. (I'm in no way suggesting that the Asda driver stuffs the beans through the letter box though...)

[WHISTLED]

Yeah why not get compo for mental anguish!?!

[Stuart]

Originally Posted by zinglebarb

A postman has to deliver to your door. If you are away from the house they are not allowed to give you mail by law. Sometimes they do sometimes they do not. A post office van delivering a registered or recorded packet/parcel would have to leave his/her van enter the building a deliver the package or leave it in the van do into the building and post a card saying its returned to the depot either way I am sure the post office manages where asda appears not to

How do you inform the customer his parcel is 100 yards away from where he lives then? Basically you are saying if there is no way to talk to the customer the first they will knwo about their parcel not coming is when they track it and it says returned to depot. Then when they rearrange they have to sit by their phone all day or sit on a deckchair outside and hope to catch ya

Actually I am starting to find this topic quite discriminating against those who dwell in flats. I realise crime happens but remember the end of crimewatch where they used to explain serious crime is rarer than you think(or words to that effect) yes some areas will be really dodgy in these areas it will not matter if you leave the van or not you will get a brick round your head and the stuff will be had away. These areas should be done in pairs anyway. A simple policy would be certain postcodes can only be delivered to at certain times. I think some companies are paranoid

The postman does not have to deliver to your door. He has to deliver to your postbox, which can be elsewhere in the building.

As for parcels, the post office are not required to deliver the parcel to you. They can (and frequently do) ask that you go and collect it at the local sorting office. They do need to notify you it is there though.

ASDA (or any company offering a home shopping delivery service) are under no such obligations. If they feel their staff or equipment is in danger, they can refuse to deliver. Indeed, they are *required* to make sure their staff are safe.

None of which helps WelshChris.

Chris, this may not be particularly helpful, but have you considered going to another company? Waitrose/Ocado perhaps?

Originally Posted by zinglebarb

Gaz how will they suffer? the asda driver already will not deliver to their door so they are no worse off

yes, logic breakdown, there, sorry

---------- Post added at 13:39 ---------- Previous post was at 13:34 ----------

Originally Posted by Chris

I don't understand this willingness to cower at the corporate might of Asda. It's not welshchris' fault if the store manager or the home shopping manager, in a fit of petulance, starts threatening to remove the block from their delivery system.

All chris has asked for is for Asda to either provide the service they have advertised, and which he has paid for, or else change their advertising. That is his right as a consumer.

Large chains like Asda (or, indeed, Virgin Media, who have a very close working relationship with the ASA) are never going to be kept in line if everyone's afraid of them taking 'revenge' on customers who dare to complain about poor service.

I don't disagree with that, my point is that the complaint may have been more apt addressed to the local store, or Asda head office, in the first instance, rather than Consumer Wales & ultimately Trading Standards.