Quote:
Originally Posted by AbyssUnderground
Phoning is quicker. You will never hear a reply from your letter, ever. They're open 24 hours a day so give them a call now and get one sorted.
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Thankyou again for your advice. I have been phoning for a week most nights (tyhe 151 from virgin phone) and been told there is no problem. Today I actually had a reply from an email I sent, which told me to phone an 0845 number, and this was a different number to any other 0845 I have been told to ring in the past when I have had problems and phoned for help.
After going over my problem for the 20th time, finally they admit there is a fault !!!
An engineer is coming out tomorrow to look. My upload speed was great when I came in from work tonight 490kbps, so I started streaming on a net radio, it was perfect for 45mins then suddenly my stream buffered so I quit and speedtested, the result being my upload had dropped to 89kbps. I just hope the fault happens when the engineer visits, knowing my luck my upload will be fine !