Internet performance poor lately - Page 2

looper35uk · 15-08-2008, 22:20

Quote:

Originally Posted by Axegrinder

That power level is fine, 55dbmv is borderline.

All the other will need looking at by a tech.

I like to see 40 to 45, reason for this, if there's any fluctuation in the network you should not see any deterioration in the service.

brucegriffin · 16-08-2008, 07:42

Hi:
Thanx very much for taking the time to express your opinions. I really appreciate it

When you say contact "faults" do you mean "customer support"? Those people have been of absolutely no use so far....sigh

Again, many thanx sincerely Bruce in Dorset

**Maggy** · 16-08-2008, 08:44

Quote:

Originally Posted by brucegriffin

Hi:
Thanx very much for taking the time to express your opinions. I really appreciate it

When you say contact "faults" do you mean "customer support"? Those people have been of absolutely no use so far....sigh

Again, many thanx sincerely Bruce in Dorset

They mean phone 151 from a VM phone and choose the faults in BB option or if you phone from a non VM dial 0845 454 1111.

brucegriffin · 22-08-2008, 22:15

Thanx everybody. Virgin sent me a new modem and so far everything runs as advertised

Without the help of the folks at CF, I would still be cursing and sleepless. There is no commercial reward in this kind of (almost) annoymous aid. You people just do this out of the goodness of your collective hearts, a rare thing in the modern world.

Thanx again sincerely Bruce in Dorset