Nuisance calls - Page 2

Central · 17-07-2008, 21:19

I do have the anonymous caller on. But because the number is not being withheld its unavailable then it still gets through.

---------- Post added at 21:19 ---------- Previous post was at 20:57 ----------

One thing I have started to do is keep a log of the calls. I log the time, date, If I answered, What happened if i did answer and any number left

Central · 19-07-2008, 17:07

Found out it was Capital One as I am 2 payments behind. I finally spoke to someone today. She wanted me to verify my security details which I refused as I never do when a company rings me. I don't know its them especially since its unavailable.

I told her I was not happy and making a complaint. She said Whatever and put the phone down on me.

Currently on hold now to make a complaint.

Jelly Bean · 19-07-2008, 17:13

Central good for you.I would complain to.Do not let them bamboozle you.

How dare they ring over and over again.That is not a good company policy considering you answered that phone each time.Why did they not speak when you picked up?

Central · 19-07-2008, 17:18

Typical. When I ring up to speak to a manager I cant be transferred due to a technical problem

Jelly Bean · 19-07-2008, 17:35

If you ask me that is there excuse,please do not give up on this complaint.

Cobbydaler · 19-07-2008, 17:39

Quote:

Originally Posted by Jelly Bean

Central good for you.I would complain to.Do not let them bamboozle you.

How dare they ring over and over again.That is not a good company policy considering you answered that phone each time.Why did they not speak when you picked up?

Because it will be an autodialler that dials many numbers at once & drops those remaining when there are no longer any customer reps available to answer.

Jelly Bean · 19-07-2008, 17:51

Kevin T they should still appoligies for there problem.Auto dialler or not this member did not asked to have this problem.

Cobbydaler · 19-07-2008, 17:57

Quote:

Originally Posted by Jelly Bean

Kevin T they should still appoligies for there problem.Auto dialler or not this member did not asked to have this problem.

I agree, autodiallers are evil. I was just answering your question as to why nobody answered when Central picked the phone up...

Jelly Bean · 19-07-2008, 18:03

Yes I know Kevin T.Its ok I understood.

Evil they are totaly not needed.

WHISTLED · 19-07-2008, 19:52

Quote:

Auto dialler or not this member did not asked to have this problem

They are 2 payments behind so they did really - Diallers are an efficient way of mass outbound calling. Not great when its sales but when its recovery I think its more acceptable.

Quote:

Evil they are totaly not needed.

Evil? They are contacting customers not gassing them

**Maggy** · 19-07-2008, 21:32

Quote:

Originally Posted by WHISTLED

They are 2 payments behind so they did really - Diallers are an efficient way of mass outbound calling. Not great when its sales but when its recovery I think its more acceptable.

Evil? They are contacting customers not gassing them

Well I for one could do without it...I'm reliant on my phone to get supply teaching work and I do not need to be answering the phone only to find there is no one there..6 times in one day yesterday.In the end I have to use the answer phone which I could do without as sometimes time is of the essence as I don't want them giving up and moving on to the next teacher on the list because I haven't answered straight away.

So I consider them evil.Especially when some woman on her own gets the silent treatment several times a day.

Jelly Bean · 19-07-2008, 21:38

I agree Maggy J it can pritty scairy.Plus when you have children and the phone constantly rings and they maybe in bed.

If there is a bug in there dialler then it there fault.

Mad Mick · 19-07-2008, 22:16

Nothing yuou can do about this other than some of the suggestions here. I have signed up to TPS etc.

Incidentally, does anyone know why there is an option to block your number to caller display / 1471? Surely if someone dials my number - even accidentally, I have a right to know where it's coming from?. It could stop all the nuisance calls. It seems a bit reversed logic to me.

dilli-theclaw · 19-07-2008, 22:27

I've been getting several of these calls each day for the past couple of weeks. All I can say is I'm glad I'm moving and won't be taking my number with me.

djstevie · 19-07-2008, 22:37

Im getting loads of these calls despite only having the line from virgin for 3 months and being VERY selective about who has my number. I am also registered with TPS yet it doesnt seem to make a blind bit of difference.

I know its one before i answer it as it comes up as "out of area" on my caller display. Had about 8 of them in the last 2 days and only one bothered to speak , saying to my gf who answered the call, that i had won an alarm clock....wow!