Virgin Media BB - Leeds Slow

[ianripping]

looks like it is fixed bow. any hints or tips for getting compensation ?

[Locky33]

Glad its working i feel so lucky in Gloucester area get no problems at all with service or speeds only once and that was fixed in a few hours. That was down to vandalism to a main connection in Bristol. Not sure about compensation i think you may need to talk to the sales team about that.

[what?]

compensation is cus services. should b enotes on the account from everyone you've spoke to detailing the issue, when it started etc. cus services will then apply a credit to your account to cover the time you have been offline.

[ianripping]

3 months free broadband - not bad compenstation really!

[Impz2002]

it sounds to me the fault was with the street cab not the UBR which would only affect a handful of customers. im in harrogate and have had no issues still getting my constant 20meg day and night

impz

---------- Post added at 12:42 ---------- Previous post was at 12:41 ----------

Originally Posted by ianripping

Engineer came and did the folowing:
Tried 6 different modems.
Changed the connection outside the house
Checked the street box 4 times.
Checked with neighbours (intermittent aults)
Registered a new modem at this address.
Hooked a digital TV box - checked signal levels on TV - all seemed 'fine'.

Told me that engineers have been working on fibre optic problems in the area all week.
Contacted a colleague who told him that there were lots of server problems that we also affecting us.

Should up fixed by Monday!!!!!!!!! What!?
Said that network engineers usually work sunday nights when this sort of thing happens.

If not workingo n Mondayu - call technical support - tell them I have had an engineer who said that the line & modem is all fine - they will then send out a netwokr engineer to the street box.

In other words - they are stumped.
Internet is now on - but still sluggish speeds - very slight improvement.

didnt read this post !

might be a more complex issue !

[ianripping]

It was definetly not the street cab because it was an area wide fault - said the engineer and others in my area on different cabs - it was some customersin the LS17 and LS21 areas due to some 'server problems' and 'power failures' in the area.

Did you knwo that the street cabs get theit power from the same electricity supply as the street lights?

[Impz2002]

yup you got it in one !

makes you wonder who pay the bills !

[ianripping]

just got a free wireless router out of them now aswell