Need new modem - Page 2

ceedee · 10-04-2008, 20:49

Your Upstream Power Level is very nearly at the top of the range considered acceptable.
If you mention that to Tech Support, they will probably arrange for a tech to visit to correct.

Good luck!

what? · 12-04-2008, 10:43

if range is close to top level, they wont book a tech.
if it is outside range, then a tech would be booked

Axegrinder · 12-04-2008, 11:00

Your upstream power level is too high, thats probably why your connection is so slow

EDIT: Beaten to it *i need to read through topics

*

what? · 12-04-2008, 11:06

what are the power level ranges for an ntl modem?

chaders · 12-04-2008, 17:36

what area are you in ?

mrsnooch · 17-04-2008, 14:52

I have already posted this elsewhere, but it seems to apply here too

I phoned this morning after my modem constantly rebooting when large amounts of data would be sent back n forth. I was in work, and the woman wanted to conduct tests on my modem, which was off. So after phoning my mum to get her to switch the comp on...by which stage it was 3:15pm... I phoned back, a list in hand of all the lights that were on/flashing so I could inform them. I explained the situation again to a different operator, and asked what the chances were of getting a replacement modem. "Yes of course, I can organise that for you" That was it, no questions, just a "Was I sure I needed a new one". I told him I had had that modem since I first joined them about 4 or 5 years ago. He agreed saying the modems life spam is normally about 3 years. I should have this in 2-3 working days. Happy days

That was Tuesday, so maybe itll come today, or tomorrow

The Jackal · 17-04-2008, 14:58

Anyone know what number you have to call when activating your new cable modem.

I've had the new cable modem sitting in a box for 6 months or so but it's been a while - Think I might just use it.

17-04-2008, 15:26

Quote:

Originally Posted by The Jackal

Anyone know what number you have to call when activating your new cable modem.

I've had the new cable modem sitting in a box for 6 months or so but it's been a while - Think I might just use it.

Quickstart

Open: Mon to Fri - 8am to 10pm / Sat - 9am to 6.30pm / Sun - 10am to 5pm

Customers Call: 0800 953 9500 (Telewest) 0800 073 1685 (ntl)

ceedee · 17-04-2008, 18:38

Quote:

Originally Posted by The Jackal

I've had the new cable modem sitting in a box for 6 months or so but it's been a while - Think I might just use it.

Alternatively, you could phone up for another and start a collection?

mrsnooch · 17-04-2008, 18:46

For registering your MAC code, its 0906 212 1111

17-04-2008, 20:27

Quote:

Originally Posted by mrsnooch

For registering your MAC code, its 0906 212 1111

In this case it will be one of the Quickstart numbers, you only ring the above number if you are EX-NTL not EX-Telewest, and only if Quickstart fail to get the modem up and running.