Card pairing Problem on New Install

[typerterror]

Thought i'd post to keep you upto date, called again last night after holding for over an hour (was only a 30 minute wait apparently)

After not hearing back like they promised and having a 1 hour wait to even speak to someone I was not best pleased so when I finally got someone on the line I told them that they can add a note to my account saying if the fault is not fixed by 5pm today and I get a call advising me that it has been fixed then I am calling retentions/cancellations and will cancel the lot and call Sky up straight away.

I find it ridiculous that it was installed last saturday morning and its gonna be a week before they can sort out a simple issue like a card being paired to a box!!! No red button working, so can't watch the snooker, and had to go back to a £20 freeview box for better choice of channels!!!

I'm fed up at the lack of help and customer service. Blueyonder used to be SO good everytime I called them with a fault at my old place. This is now the worst customer service i've recieved apart from Dell!!!!!!

[typerterror]

so i call disconnections as i don't get a call back (surprise)

and an hour later after finally on the phone to an ENGLISH person who wasn't reading from a script I'm now sorted and working fine!

Why can't this be done first time, instead of having to wait a week and getting stressed by the script readers and threatening to cancel my services to finally get a result in under an hour!

From now on i'll bypass customer services and go straight through to disconnections!