20 meg is not official

[bw41101]

Ragarding £2 price increase for the 20Meg service. I was speaking to VM recently and asked the question regarding this. I was told that the price increase is actually for "Broadband only" customers, I.e if you've got the full package - BB, Phone and TV there's no difference in price, so (effectivelly) it's a free upgrade.

I suppose only time will tell whether this is correct or not. Mind you for the extra two quid, it's not worth getting excited about.

Si thee

[Toto]

Originally Posted by zctyp18

Very interesting! You learn something new every day, eh? Thanks for pointing that out. Where did you discover that?

Try reading the news articles.

This site, and many customers have been aware of this for months.

http://www.cableforum.co.uk/article/...ng-5mbit-trial

[zeus9876]

So what happens when they upgrade everyone to 20mb ? Are they still cut back to 5mb after downloading 2gb ? Or will they be cut to 10mb ?

The shaping is still been trialed and I think it seems to be working and to be honest if you are using p2p u r most likely to be downlaoding a illegi and if u r doing legal u will need to have lots of money to pay for dowloading however if you have so much money you most likely going to bye a retial copy anyways

Shaping helps other ppls bbi connection from the bandwidth hogs but I must admit I have never seen my bbi slow because of this.

My main question is does it really matter you get shaped as not many filesharing apps will give you full broadband speed the only one i know is newsgroups

just my throughts, please reply on if TRAFFIC SHAPING bothers you and why if it does

thank you

[zeus9876]

not bothered if i get shaped or not....i never download much anyways.....was just a question in general

Edit* I just downloaded 3.36gb of total rubbish that was deleted straight away just to see and i download at the full whack of 2400kb/s

[r00t]

Originally Posted by Paul H

The company is aware that their staff are telling customers lies but ignore it.

Wrong!!

Deffo wrong I work there and I always give correct info and if I dont I will be told

[Paul H]

Originally Posted by r00t

Wrong!!

They're not aware. or they're not ignoring it?

---------- Post added at 20:18 ---------- Previous post was at 20:13 ----------

Originally Posted by nickwhitton

Deffo wrong I work there and I always give correct info and if I dont I will be told

You may be giving correct info out to customers but there's a lot that are not. there's posts in here saying that they're being given wrong information that isn't true. Alex brown has said that he will educate the staff that are giving out wrong information. then comes back and says there's nothing he can do to stop it. there's a post today in the virginmedia.feedback group again.

There seems to be some more cases of various VM staff (retentions,
customer service and even Technical!) giving out information indicating
that ALL broadband speeds will be increased in May 2007

To say I'm deffo wrong when I'm not, or to say I'm deffo wrong that the company is not aware even

[dafry]

opened up a can of worms here!! i rang back and got the same answer until i said i was going to cancel at which point i was told that it is happening but they are not allowed to promise anything in case it doesnt.

[awibble]

well they sent me a letter saying that it would be done for june... so makes sense it would happen in may

[dafry]

Originally Posted by nickwhitton

Deffo wrong I work there and I always give correct info and if I dont I will be told

would you mind telling me when its coming to folkestone then pretty please

[popper]

Originally Posted by Paul H

If you asked someone that works for Virgin if you could order a pizza with extra cheese. they would probably take your order and go and ask just to make sure they do do pizza's.

'Virgin pizza' ?, i dont think the virgin group have done that yet

or 'Virgin waffle' come to that, at least not officially.

---------- Post added at 12:57 ---------- Previous post was at 12:42 ----------

Originally Posted by zeus9876

20mb is official as i have it already

Cable Modem Operation ConfigurationNetwork Access : AllowedMaximum Downstream Data Rate : 20480000Maximum Upstream Data Rate : 768000Maximum Upstream Channel Burst : 1600Maximum Number of CPEs : 1Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

yes its odd that given we are 2 weeks away from may 1st, im suprised we are not seeing more reports in the 20Mbit threads of people being put on the trials by now...

[Barewolf]

Years ago on NTL i was told when i was on the 2 meg service that it was a free upgrade to 5meg. I know a few people on 2 meg with Virgin, are they not allowed the free upgrade to 5 meg? If they are where do they do it?

Sorry its a little off topic

[aohna]

Based on the theory by(bw41101), would that not make a VIP package with a reduction in price to Talk Unlimited make it cheaper than free?

[r00t]

Paul H, so you know something we that work for VM don't then?

"The company is aware that their staff are telling customers lies but ignore it."
Or do you indeed work for VM too?

From my reading that would be a firm NO, you do not work for VM and your statement is based on nothing but speculation.

edit Ignore above.
After reading through your posts it seems you have nothing but hate, mistrust and add speculation to everything VM.
One thing that gets me is, why don't you take it elsewhere if its so bad. BT, sky etc..