Incorrect Install? - Page 2

oval73 · 28-02-2007, 17:32

Well, Monday night came and went and still only basic channels.
Tuesday evening and still the same, so it's another call to faults. They said the signal had been sent Monday and would take 24 hrs. to get through, and to wait for a couple of hours and try a reboot. Still no channels.
Wednesday evening - guess what? Still only basic channels. On the phone to faults and I'm told yet again that the signal had been sent, but they would send another one straight away "to try and hurry it up".
Again give it a couple of hours and try a reboot.......
I'm still waiting.

oval73 · 28-02-2007, 20:13

At last, 9pm. & I've finally got all my channels!!

Channel hassles apart, I'm very impressed with the V+ box - haven't used my Panasonic H\drive recorder since the V+ was put in. Suppose it'll come in handy for archiving.

SimonB · 28-02-2007, 21:04

Quote:

Originally Posted by oval73

At last, 9pm. & I've finally got all my channels!!

Channel hassles apart, I'm very impressed with the V+ box - haven't used my Panasonic H\drive recorder since the V+ was put in. Suppose it'll come in handy for archiving.

I have been having this exact problem of not getting my subscribed channels on my V+ box, although still getting them on my second box. (also getting the same issues of you with runaround from CS - now on my 8th different person, but that is another story ...)

Do you know what they did to solve your problem? I would love to be able to suggest it to CS / faults / engineer.

Nilrem · 01-03-2007, 12:13

that sounds exactly like the problem i'm having since monday - i've got a tech coming out today as rehits, an engineer on tuesday afternoon and my ringing up yesterday with all our box details (I think the lass I spoke to thought I was nuts in thinking that they'd got the wrong details on the account) hasn't done any good.

oval73 · 01-03-2007, 21:02

Quote:

Originally Posted by SimonB

Do you know what they did to solve your problem? I would love to be able to suggest it to CS / faults / engineer.

From my experience, I would try perseverance and patience. Just keep calling when whatever they do hasn't worked - after enough calls I think you get more priority, but somethings do take a while to do (signals to the box can take 24hrs. to work).
It was nice to get a phonecall this morning from CS asking if it was all working ok.

SimonB · 01-03-2007, 21:04

Mine is now working. Managed to speak to someone really helpful today, called [edit - name removed, changed mind, not really fair on him] on 01256 752000 - which is Virgin's head office. Ask for "Top Level Complaints"

Turns out that although my box and card were paired on their system it hadn't carried through to the server (or something).

Guy I spoke to diagnosed, it fixed it, followed up with a second call to check it was working fine and gave me ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£85 of my next months bill (i.e. next month is free!).

I recommend phoning the head office number instead of CS if you want something done.

grimwau · 02-03-2007, 10:57

When I ordered my VIP package I was very impressed with the fact that the guy asked me which of my two Samsung boxes I would be keeping and for the card ID so that he could determine which box to remove from my setup when the V+ is installed. As it seems from some of the posts I have read that problems have been caused by incorrectly assigned card pairings or boxes being moved still being left as the main box I hope that my install will go OK. If not then all the info gleaned from these pages will at least give a fighting chance in getting it sorted quickly.
Cheers