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My phone line is Telecom (or whatever their name is),
so i suppose the 0845 number isn't too bad, thats a local call charge rate
i think, which is not as good as an 0800 number but its not too bad.
So long as they dont take too long on the phone.
Thanks BenMcr.
I suppose there's always the possibility of email queries,
sometimes they are helpful.
In the past week or so my cable broadband internet connection
has changed to this thumbnail.
***********
I am actually not sure what it should be,
but i think it should be 10 meg, whatever that means.
This is why i am curious about the current position with V.M.
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In my haste and disbelief, I made a mistake 
