Solent Installations- Important Information - Page 2

BlueView · 20-02-2007, 09:59

Just reported to 151 the fact that nothing has changed.
Explained that many others had same problem.
They told me I was the only one today with the problem !!
Engineer arranged for Thursday morning.
Devil's advocate position........................................
Are we the only 6 out of, say 500 installs, with the problem ?

Hence the reason we write in to this forum, whilst others aren't interested as they're OK !!
Just clutching at straws now !

ecw199 · 20-02-2007, 10:11

Quote:

Originally Posted by BlueView

Just reported to 151 the fact that nothing has changed.
Explained that many others had same problem.
They told me I was the only one today with the problem !!
Engineer arranged for Thursday morning.
Devil's advocate position........................................
Are we the only 6 out of, say 500 installs, with the problem ?

Hence the reason we write in to this forum, whilst others aren't interested as they're OK !!
Just clutching at straws now !

You could be right Blueview. But it seems to me that we were all posting on this forum before we got are V+ boxes and it seems a big coincidence that we all have exactly the same problem now - its not as if we've started using this forum because are light is flashing on and off.

Will be interesting to see what elmtree's engineer says?
How many complaints do Virgin need to recognise a problem?

Just to reiterate
If your in the Solent region and your light is flashing - COMPLAIN
If its not flashing - PLEASE POST AND LET US KNOW

BlueView · 20-02-2007, 11:08

[QUOTE=ecw199;34226859]You could be right Blueview. But it seems to me that we were all posting on this forum before we got are V+ boxes and it seems a big coincidence that we all have exactly the same problem now - its not as if we've started using this forum because are light is flashing on and off.

I thought that as well a few minutes after I posted.
As a random sample, 5 of the 6 of us posted weeks before we got the boxes. It was mainly to do with the fact our instals were due or cancelled.
Now, after installation, all of us are having the same VOD/flashing light problem.
So the conclusion (of a small sample, agreed) is that the problem is 100% a Solent problem because the other factors involve different towns, different engineers, different instal days and different boxes (unless it's a batch of boxes fault?)

Tijer · 20-02-2007, 11:13

im having a V+ box installed here this afternoon i will let you know the outcome.
For some reason Virgin decided to send 2 engineers, today one to install a SACM, other to install a box.. just had the cable modem installed, gotta wait for the V+ box.

ecw199 · 20-02-2007, 11:36

Quote:

Originally Posted by Tijer

im having a V+ box installed here this afternoon i will let you know the outcome.
For some reason Virgin decided to send 2 engineers, today one to install a SACM, other to install a box.. just had the cable modem installed, gotta wait for the V+ box.

Hello Tijer

Be great if you can let us know what happens and what your engineer says to explain it. (I suspect you'll know more about it than he does)

Don't let him fob you of with 'it will stop flashing within a few hours once the interactive content comes online' because you can be fairly confident that it won't

Tijer · 20-02-2007, 12:01

Yeah well when i signed up for the VIP pack i was telling the telephone operator about it and what it gave :P

BlueView · 20-02-2007, 12:53

Welcome to this thread, Tijer,
We await both Elmtree and your reactions to this afternoon's engineers visits. Hopefully they can sort out the light/VOD problem.
If so, what do the rest of us need to do?
If not, what is their diagnosis and treatment?

alexcutts · 20-02-2007, 16:20

The good news

Had a v+ installation today, just checked and the online light is on solidly.

The bad news

I have no VOD. Its been this way for a week now (existing box as well) as the samsung wouldn't play VOD. All that happens is a black screen comes up and you can FF/RW, see the time code but not actually see or hear anything on screen...

So I can confirm that there is a solid online light...

BlueView · 20-02-2007, 16:28

Odd, Alexcutts. My V+ has no VOD but my transferred Samsung still does have VOD.
So at least I have the ability to watch VOD and also the new 119 channel.

Tijer and Elmtree - any news yet?

elmtree · 20-02-2007, 17:38

I didn't see your message BlueView.
The engineer came, tried everything including changing boxes but said everything was OK his end, it must be the configuration.
I've just phoned faults again and they say the problem isn't with them and therefore the problem is being routed to 2nd line. I'm now promised a call within 24-48 hrs to resolve.
I'm not confident.

Tijer · 20-02-2007, 17:43

couldnt find the thread so i posted in the other one.

Seems tho from looking at digitalspy that there seems to be a standard problem with new v+ installs...

---------- Post added at 17:43 ---------- Previous post was at 17:40 ----------

link to the thread i replied on
http://www.cableforum.co.uk/board/11...t-not-vod.html

BBKing · 20-02-2007, 17:58

Screw it...

Anyone with a V+ box in Solent or elsewhere who can't get a lock PM me the MAC or Serial number (SA and a bunch of letters) and I'll check if it's what I think it is.

Tijer · 20-02-2007, 18:19

if anyone does that could they let me know the outcome....

Maddad · 20-02-2007, 18:23

I've just PM'd my details to BBKing so I hope this helps as there doesn't seem to be anybody getting a sensible answer from the engineers or Customer Services at the moment.

Somebody in Virgin must know how to resolve this!

ecw199 · 20-02-2007, 18:35

Quote:

Originally Posted by BBKing

Screw it...

Anyone with a V+ box in Solent or elsewhere who can't get a lock PM me the MAC or Serial number (SA and a bunch of letters) and I'll check if it's what I think it is.

I've PM'd BBking my serial number too! Thanks very much for looking into this for us hopefully you can find out whats wrong but either I really appreciate you trying.