I'm Finished with CABLE sky and BT for me - Page 2

scotloyal · 18-02-2007, 10:46

I pass this on for a friend as she has had no NTL/VirginMedia for a week now.

I'm am totally frustrated by the way I have been treated this week one the phone which I add had to travel 4 miles to use the phone of a friend,

One week old and this for me.

11th Sunday All services went down due to a fire in the building I live in (high rise flats)
12th Monday After 3 phone calls I reported I had no NTL/VirginMedia service at all coming into my house, Normally I would have TV-phone-broadband.
13th Tuesday 8:15am had a engineer called and checked phone line and told me it wasn't working (I was shocked to say the least !!) He informed me that he shouldn't have been sent out and that it was being worked on at present. He also told me it would be fixed that day.
The NTL/VirginMedia box is on the landing on the floor I live on, No engineers that I could see there at all at no time on Tuesday.
14th Wednesday My son got married so I had no time to go find a phone to complain or ask what the situation was.
15th Thursday I sent a text message to a friend who had all the details of what was going on to the best of my knowledge asking for him to ring NTL/VirginMedia for me, He was told its being treated as an "outage" and was being worked on. ( No engineers that I could see there at all at no time on Thursday)
16th Friday First day I seen engineers and they wire replacing the burnt cables.
I asked the engineer at what point did he think my services would resume when he replied "before the end of the day"
17th SaturdayI rang yet again and was told the problem would be fixed at 4pm.
18th SundayNow I have been given two times Monday it will be fixed as I was put through from one operator to another 9am and 10am.

Not a great week for me at all, Although I feel like I have been all around India on Holiday this week Im not too happy and I am seriously thinking of changing back to BT & Sky as I had no problems with their company in the years I used them at a different address.

Elaine Allen.

etccarmageddon · 18-02-2007, 11:34

but the problem with you not getting services is due to a fire in your building not NTL/Virgin. I'd expect it to take a while to be resolved. I think your expectations are unreasonable.

Monday was the first day you contacted them - you said you first saw engineers replacing burnt cables on Friday - not brilliant but perhaps they were not allowed near the cables for a few days due to safety reasons or because the fire was being investigated. Also the fault was not due to NTL/Virgin's error so I'd expect other faults elsewhere to get priority over a fire.

scotloyal · 18-02-2007, 11:44

The thing that is annoying is she was told so many times when it would be fixed, different times I may add but different people, approx 40 houses are down im lead to believe.
If she had of been told on monday it may take a few days for reasons known or unknown to them that would have been fine IMO.

etccarmageddon · 18-02-2007, 13:33

that's probably due to you speaking to an Indian call centre person who I'd assume is working from a script.

tweetypie/8 · 18-02-2007, 13:53

Quote:

Originally Posted by freakfunk

Im finished with cable, the new recordable box is another in a longline of crap they issue that doesnt work.

Hangs up
Channels go missing
Channels take ages to change
HEAVY LAG

CANT cable ever do anything that works properly? its been like this from day one?

Im soo sick of it, there not even cheap no more, the HD channels? WTF they dont have nothing. ANd you get so much more tv with sky, in the news channels alone, FOX NEWS, AL JAZEERA CNN etc etc.

i hope you dont live to regret it,i know i did and boy was i glad to get back to cable,even the thought of getting hooked up with bt sends a shudder down my spine.good luck anyway.

freakfunk · 18-02-2007, 14:30

Its pretty much a knows fact that NTL customer services is amongst the lowest in the industry, its the main aim of the virgin rebranding, to hide get away from their bad image. Don't forget NTL bought virgin, not the other way round. Im just dissapointed they havn't done anything major to address the problem. They in my opinion, the worst company in britain, i even read a article in the Independent that said from 2001 to present their the most complained about company in the uk.. Their sheer scale of their errors astound me, out of hte blue one day someone came to take my box away? WTF??? I seriously wonder if their on hard drugs or something. They are intent on not refunding me for the money they took out of my account for the 4 months that i didnt get any NTL television? They don't seem to have the ability to comprehend the fact that they didnt provide a service.

I find it astonishing that they dont realise they need to provide a better more reliable service than sky, at the moment SKY rentention is 300% higher than NTL. They need to address this, upto 30% of ntl customer leave within the first 12 months and go back to BT/sky.

Im soo angry at them for the stupid mistakes they have made with every account i have ever had with them, and continue to do. Never in 28 years has my television stopped broadcasting ever, the whole glasgow network went down for almost 24 h ours recently, thats unbelievable, but people seem to stupidly accept it.? why?

scotloyal · 18-02-2007, 15:26

Quote:

Originally Posted by freakfunk

Im soo angry at them for the stupid mistakes they have made with every account i have ever had with them, and continue to do. Never in 28 years has my television stopped broadcasting ever, the whole glasgow network went down for almost 24 h ours recently, thats unbelievable, but people seem to stupidly accept it.? why?

Glasgow and Belfast and again nothing to tell us why this had happened.

Janusian · 20-02-2007, 09:42

Interesting thread this. I at present have VM for BB and phone and Sky for TV. I realise I am paying more than I need to for this set up, but I am happy with the service I get from both.

Sky+ is stable and as importantly quick with the EPG. Also the picture quality is good. I used to be with NTL until about 4 years ago, and have never regretted the switch.

So my questions regarding VM are

Does is still take ages for the EPG to work
Do you get the interactive content with Sky Sports
Is the picture quality better than it used to be.
What is the new V+ box like. It is as intuitive as Sky +

Thanks in advance

freakfunk · 22-02-2007, 20:30

The Menu System Takes As Long As Ever - The Box Is Ugly - I Think Picture Is Better And In General When It Comes To The Tv Ntl Still Havn't Managed To Catch Up With The Competition, Although I Believe They Have With Everything Else

Chrysalis · 22-02-2007, 23:50

Quote:

Originally Posted by gadge

Dont forget sky+ wasnt perfect when that first came out.

it isnt now my 2 week old sky+ box is laggy and buggy, according to reports on digitalspy forums, the amstrad sky+ boxes are horrid yet are been distributed as if nothing is wrong with them.

RS100 · 23-02-2007, 15:37

The amstard sky+ receiver is very loud the one i use to have you could even here it upstairs in the night after a week i got rid of it and got a pace pvr3,

Also the standard new pace ds440n (flow type) was recalled by pace due to PSU problems as the psu kept makes a very high pitch sound,

Quote:

Originally Posted by Chrysalis

it isnt now my 2 week old sky+ box is laggy and buggy, according to reports on digitalspy forums, the amstrad sky+ boxes are horrid yet are been distributed as if nothing is wrong with them.

hokkers999 · 23-02-2007, 16:13

Quote:

Originally Posted by RS100

The amstard sky+ receiver is very loud the one i use to have you could even here it upstairs in the night after a week i got rid of it and got a pace pvr3,

Also the standard new pace ds440n (flow type) was recalled by pace due to PSU problems as the psu kept makes a very high pitch sound,

Every post I read about how crappy Sky+ is makes me really glad I chose to buy a Tivo unit instead. Install a network card, upgrade the disk, install an ftp server, download shows to the pc, fast, responsive, seasons passes that actually work......

Chrysalis · 23-02-2007, 19:47

my amstrad box isnt noisy but is smelly and appears to run very hot inside.

If I leave it on overnight and walk into the room in the morning the whole room smells from the box.

harryboy22002 · 24-02-2007, 12:02

Quote:

Originally Posted by etccarmageddon

that's probably due to you speaking to an Indian call centre person who I'd assume is working from a script.

why when in uk ?? do you get put through to someone in INDIA >>??

Longshot520 · 25-02-2007, 11:14

Quote:

Originally Posted by freakfunk

Its pretty much a knows fact that NTL customer services is amongst the lowest in the industry, its the main aim of the virgin rebranding, to hide get away from their bad image. Don't forget NTL bought virgin, not the other way round.

It's a shame people almost seem to have forgotten that Telewest existed now as although they were prone to the same issues as every call centre based support they were always at the opposite end of the scale (to NTL) for customer satisfaction but since the merger people only think of the much publicised deficiencies of the old NTL as that was the name the two companies initially merged under.

Since the rebrand Virgin are investing heavily in their staff so any areas that previously had consistently bad service should hopefully start seeing an improvement now as they combine the best of both the old NTL and Telewest and discard the worst. If not then I cant see Branson sitting back and doing nothing as its his brand on the line if the company does not achieve. As with all things though, especially following a big merger, these things can take time. I guess the issue is whether those people who have had bad experiences in the past are willing to wait for the current investment by Virgin to pay off (depends on how many problems individuals may have had under the old regime I guess..)