TV Hits free for top pack subscribers.? - Page 2

Nikesh · 13-02-2007, 18:14

Quote:

Originally Posted by Bob

TV Hits is a PPV section (49p per episode of a programme on average) on the older version of NTL on Demand (i.e. the blue software)

TV Choice is the new name for TV Hits/Teleport TV when your STB software becomes black and Virgin branded. People with the XL (former Family/Supreme package) can watch programmes through this service at no extra cost. People on the Starter/Select (no longer available for new customers) , M (Free TV pack) or L (Base/Essential) packages can subscribe to the service for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£5 a month.

Cool, I'm on the XL TV package and I forced my box to update and I have the Virgin Media EPG. I will check this TV Choice thing out later. Thanks.

Rillington · 13-02-2007, 18:16

Possibly yes. That's what he told me.

Any advice on my other question about whetehrt I should sue TV Hits/TV Chocie would be appreciated.

---------- Post added at 18:16 ---------- Previous post was at 18:15 ----------

Quote:

Originally Posted by Nikesh

Cool, I'm on the XL TV package and I forced my box to update and I have the Virgin Media EPG. I will check this TV Choice thing out later. Thanks.

How did you "force your box to upgrade?"

Nikesh · 13-02-2007, 18:19

Quote:

Originally Posted by Rillington

How did you "force your box to upgrade?"

I wrote the instructions on how to force an update on a Samsung box here.

BTW This is not recommended and you could 'brick' your cable box. Also, if Virgin Media find out, they will not be very happy and this isn't even guaranteed to give you the new EPG. Thought I would just let you know before you try it out.

Bob · 13-02-2007, 18:20

Quote:

Originally Posted by Rillington

Any advice on my other question about whetehrt I should sue TV Hits/TV Chocie would be appreciated

I'd see what an Virgin CS employee on the forum has to say.

Calling all Virgin CS employees...

Quote:

Originally Posted by Rillington

How did you "force your box to upgrade?"

Totally depends on which STB you have - and as Nikesh says, it's not recommended

savvychels · 13-02-2007, 22:55

Quote:

Originally Posted by Rillington

Possibly yes. That's what he told me.

Any advice on my other question about whetehrt I should sue TV Hits/TV Chocie would be appreciated.

I'm assuming you meant 'use' TV Choice? I had to re-read the thread a few times trying to figure out what you were suing them over LOL

THEN I finally realised you meant use?

theslasher · 13-02-2007, 23:55

I spoke to cs regarding this issue she told me i would get free on demand on my V+ box the other box in the house will be charged.
So I'm confused shouldn't both boxes be free?

Tristan · 14-02-2007, 00:05

Look, guys, this really is pretty simple.

If you've got the new black, Virgin EPG, whether on a V+ box or a regular STB, and you're on the top package, then the "TV Hits" or whatever the new name is will be free. If you're not on the top package, then you can subscribe to TV Hits for an extra ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£5 per month

If you don't have the black EPG, and were previously with Telewest, then exactly the same applies -- but I suspect you already know this, since that's how it's been since VOD was first launched.

If you don't have the black EPG, and were previously with NTL, then individual TV Hits programmes will be charged at the amount shown on-screen.

What is so difficult to understand about this?

clayts · 14-02-2007, 01:52

TV Choice is free on V+ (no costs listed), I'm on XL. Am currently working through cult Channel 4 classic Chelmsford 123

jonat8 · 14-02-2007, 07:46

TV Choice is also free on my Samsung box with Virgin firmware. Am well pleased about it, spent the last few nights working my way through Green Wing

norwich · 14-02-2007, 19:32

Quote:

Originally Posted by Tristan

Look, guys, this really is pretty simple.

If you've got the new black, Virgin EPG, whether on a V+ box or a regular STB, and you're on the top package, then the "TV Hits" or whatever the new name is will be free. If you're not on the top package, then you can subscribe to TV Hits for an extra ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£5 per month

If you don't have the black EPG, and were previously with Telewest, then exactly the same applies -- but I suspect you already know this, since that's how it's been since VOD was first launched.

If you don't have the black EPG, and were previously with NTL, then individual TV Hits programmes will be charged at the amount shown on-screen.

What is so difficult to understand about this?

Nothing is difficult to understand when it is explained like that. But for those people now on the XL TV Package as per their bill it is quite clear from the website that the content is included. The website doesn't distinguish between 'firmware' types.

I remain on the old NTL epg and yet I have been allowed to add the ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£5 pm charge to cover the cost of the TV Hits content.

I approached CS and after much confusion on their part they agreed it is available to me as per the website. What I am paying ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£5 for now I have no idea - I am reluctant to access anything for fear of running up a bill. How absurd all this is.

Bob · 14-02-2007, 23:54

In fairness the site says TV Choice is free to XL customers, no mention of TV Hits. But like I said before, the names are quite similar

Rillington · 18-02-2007, 22:30

Tristan has this way of putting thigns in a very direct straight-forward manner hasn't he!

Indeed Bob. However, I am on the XL package and find it annoying and irritating and a bit of a rip-off to say the least that I am not able to access this material as part of my package even though I am supposed to be getitng this stuff as part of my package because I am in the wrong part of the Uk and have the continued misfortune of being in an ntl area.

McYorkie · 18-02-2007, 23:56

Quote:

Originally Posted by Bob

In fairness the site says TV Choice is free to XL customers, no mention of TV Hits. But like I said before, the names are quite similar

But the content will be presumably, and yet there's no acknowledgement on the website about this similarity, and some CS staff seem to be as confused as customers on the subject.

Quote:

Originally Posted by Rillington

Indeed Bob. However, I am on the XL package and find it annoying and irritating and a bit of a rip-off to say the least that I am not able to access this material as part of my package even though I am supposed to be getitng this stuff as part of my package because I am in the wrong part of the Uk and have the continued misfortune of being in an ntl area.

There are plenty of us in the same boat, Rillington and the situation isn't about to change anytime soon until the VOD architecture on ex-ntl platforms is altered to allow for the free content being added to peoples entitlements. VM didn't seem to think through the possible implications properly of the change to VOD structure, and the reactions amongst customers when the new packs and pricing structure was placed on the website.

There's another possible sting in the tail too, if people try using the "free" content in TV Hits, on ntl, which according to some CSR's is now free, without the software change, and then find later on in the billing cycle that they've been charged for it all unexpectedly - that won't go down well.

All that this situation needed, was a simple note, like Tristan did, both on the website, and to Call Centres explaining clearly that unless you had the black software, that any existing paid for content in TV Hits remains paid for until the code change between now and June, and that no-one should expect not to pay for that content unless told otherwise by Virgin Media.

Rillington · 19-02-2007, 20:35

I agree.

However it still angers me that I am not able to access something which I am supposed to get as part of the package and that this content is wanting to charge me simply because I live in the wrong area. My friend who lvies in an ex TW area is on the same package as me, yet he gets all this content as part of the package, as I should do, but I am being told I have to pay for it. That sort of niggles.

Jules · 19-02-2007, 23:06

I got the letter today saying to go to TV hits and watch to my hearts content as it was now free, I went and had a look and the prices are still there so I rang them just to be told that it didn't start until tomorrow and it was only for 3 months as a "treat" ?????

So if I can't get it yet and it doesn't look like I will be able to for a while why have they written to me to tell me I can ?