Virgin Media executive admits to 'crap service' - Page 2

etccarmageddon · 25-01-2007, 16:07

Quote:

Originally Posted by raymullan

What a joke! They denied bad service for so long and now they turn roound and admit the obvious when it suits them! What makes them think we should believe their promises now, when they clearly lied in the past!

Nothing will change, just a marketing scheme. However collatng all the billing systems into one should boost efficiency!

I think you have a point - it's all gloss and no substance.

raymullan · 25-01-2007, 16:14

Quote:

Originally Posted by etccarmageddon

I think you have a point - it's all gloss and no substance.

Totally. Believe me i'd love it if they prove me wrong, but at the moment i remain sceptical............

- thats my sceptical face!

gadge · 25-01-2007, 16:34

has James Weekley worked for ntl telewest or has he come from virgin if he has come from virgin i welcome it because that shows his intentions to get the problems soughted.

etccarmageddon · 25-01-2007, 16:59

I dont know - I tried to find out yesterday but couldnt find his CV/Bio.

icemaiden · 25-01-2007, 18:52

ntl promised great things when i took it on about 13 years ago and i`m still waiting , lets hope that the mr branson will bring us a service thats worhty of the virgin name, after all if he has the majority of shares he has a good say in whats going to happen with ntl and telesest

etccarmageddon · 26-01-2007, 00:56

he has a minority share holding.

Chrysalis · 26-01-2007, 05:57

Quote:

Originally Posted by King Of Fools

It would be interesting to find out what he thinks.

I did notice in the mailing I received today (because I am a Virgin Mobile customer) that they plan to roll out unlimited broadband and TV to non-cabled areas this year. I wonder if they could something up their sleeve for non-digital cable areas that runs on BT lines?

this is what I fear, everything I have heard for these areas is they plan to use LLU and effectively resell adsl so then the consumer would simply have a choice of one extra provider already over dozen providers on a ageing adsl technology. Also doesnt solve the analogue tv issue.

---------- Post added at 05:57 ---------- Previous post was at 05:55 ----------

Quote:

Originally Posted by etccarmageddon

I think you have a point - it's all gloss and no substance.

Of course it is, we had branson earlier saying the rebrand wont take place until the problems are sorted, the problems still exist so why have they got a schedule for rebranding? Because its all talk. More like they just quick fixed the most publicised problem (call centres) and then waited a while.

chrisjones · 26-01-2007, 08:56

Its all just marketing PR sloblocks!

All I see happening is the over use of the flashy Virgin logo, stupidly expensive looking leaflets arriving through the post every other week followed by a price increase accross the board.

Sugar coating sh*t doesnt fix it.

ooooh cant you tell im bitter being stuck in a non BT area.

dev · 26-01-2007, 09:21

Quote:

Originally Posted by raymullan

What a joke! They denied bad service for so long and now they turn roound and admit the obvious when it suits them! What makes them think we should believe their promises now, when they clearly lied in the past!

Nothing will change, just a marketing scheme. However collatng all the billing systems into one should boost efficiency!

i think the point is, "they" are virgin not ntl so they cant have denied bad service for a company they weren't part of

Womble · 26-01-2007, 09:37

Quote:

Originally Posted by Chrysalis

this is what I fear, everything I have heard for these areas is they plan to use LLU and effectively resell adsl so then the consumer would simply have a choice of one extra provider already over dozen providers on a ageing adsl technology. Also doesnt solve the analogue tv issue.

---------- Post added at 05:57 ---------- Previous post was at 05:55 ----------

Of course it is, we had branson earlier saying the rebrand wont take place until the problems are sorted, the problems still exist so why have they got a schedule for rebranding? Because its all talk. More like they just quick fixed the most publicised problem (call centres) and then waited a while.

Something is afoot in the way of upgrades, not sure what, but there things happening
Also, they ARE trying to sort out the internal problems, who "owns" what etc.
I never thought I would hear my self say it, but they are trying. Not sure if its the "Telewest" or "Virgin" influence, but either way, they are trying

etccarmageddon · 26-01-2007, 11:12

remember what Yoda said? Try not. Do, or do not. There is not try.

chrisjones · 26-01-2007, 11:18

I cant believe you STILL have the Mr Miagi image after my 'wax on wax off' comments all that time ago :-P

etccarmageddon · 26-01-2007, 11:35

Quote:

Originally Posted by chrisjones

I cant believe you STILL have the Mr Miagi image after my 'wax on wax off' comments all that time ago :-P

just keep cleaning chris and remember the deal - no questions just... Wax on, right hand. Wax off, left hand. Wax on, wax off. Breathe in through nose, out the mouth. Wax on, wax off. Don't forget to breathe, very important.

**Hugh** · 26-01-2007, 12:52

Quote:

Originally Posted by etccarmageddon

remember what Yoda said? Try not. Do, or do not. There is not try.

He/it/they also said ""Always in motion is the future."

chrisjones · 26-01-2007, 13:21

He also lives in a land of make believe..... i'll leave it at that.