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Have NTL phone & broadband & id give their customer services 8.5/10. Must admit when I cant understand a word they are saying it can occassionally be a problem - had some problems with the foreign call centres but the UK ones are fine.
I received a follow up letter to confirm the conversation I had with the lady who helped me. It was personally signed by her!! Very impressed...
I am very pleased with the service I have finally received from NTL and the lady has fully restored my confidence in them as a company.
I received a letter yesterday from Virgin stating all the changes... or that there will be no changes... anyway very pretty mailshot, all spangly!! Must have cost a bit.
I rang ntl: customer services yesterday lunchtime and to my utter surprise I got through for the first time ever without a Q. I nearly fell off my chair!! Things must be getting better
Location: In A Politically Correct Hell!! Viva La Revolution
Age: 58
Services: 20meg BB SACM :
All the Channels and phone
Posts: 864
Re: NTL aren't so bad...
I just phoned NTL, because I had channels missing after the box was unplugged for 4 weeks due to building works. The whole call took less than 10mins!!
WOW is all I can say, the differance is amazing!!
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