Praise for NTL for a change.

[Tiger33]

good idea for a thread,

I've never had a major problem with my ntl broadband service (small issues usually get sorted by them quickly anyway)


they are the best ISP i've been with and i wouldnt ever think of moving to a new one even if ntl is a little bit more expensive than most.

My wish list

1. HIGHER UPLOAD SPEEDS (4MB would be great!)

[bean999]

Not had any problems with my basic connection. Consistent speeds, no downtime.

As above, would like to see reasonable upload speeds.

Also think it's a bit pricey, but the UK market is expensive...

...that's not entirely ntl's fault tho

[pigpen]

Its the case of the vocal minority... I've never had a real issue with ntl, and any technical issues i've had have been sorted quickly to my satisfaction. TV, phone and internet have all worked fine. I had a dodgy Pace STB that was replaced within a day or two and thats about it.

Only real complaint is that you have to wait far too long on the phone if you want to speak to someone, but for the amout of times I have phoned up its not really an issue, and besides that's what handsfree is for

[4romseyavenue]

I only started the thread to give a balanced point of view as there are so many negative people out there.

Glad the silent majority are finally speaking out.

Bill

[jaycee]

I've never really had a problem with NTL broadband or telephone, except for a small billing hickup when I was first connected to the service.

Their TV service, on the other hand, blows goats and we are looking at cancelling this and moving to Sky+ as we have a friend who works for Sky who can get us a free install+box.

[Nedkelly]

Mines been good for some time now

[checker]

Well I've had NTL TV and phone for 6 years, and the BB since it came to Derby. Both installations went well the eng turned up on time very polite ( fed him with coffee). The BB signal was low after self install, again the eng came on time and fixed it ( more coffee ). I managed to cut the phone cable some time ago Doh!! again fixed at no charge you've guessed it (more coffee). That's my total dealings with NTL in 6 years. Excellent service.

Copied from previous post.
Ex team manager clientlogic ( BT BB helpdesk ).

[h69]

I've been on NTL for 5-6 years now and always had nothing but praise for their customer service and quality of service.
It makes me laugh how people can knock a company that provide a 10mb cable service piped to your house, how many other ISPs can do this on a scale of NTL nationwide. Not so long ago I was amazed at my friends 128k ISDN line he had, and it cost him £100 per month for the privilage.
ISPs are 2 a penny and in my opinion NTL cable is the future of broadband and home TV for the UK, I hope you give them the credit they thoroughly deserve.

[c1rcle]

Just the other day the entire area (Peterborough) was without service for about 20 minutes, in the time it took me to notice it & phone up they had an engineer out to fix it, I was actually listening to the recorded message about the problem while watching him fiddling with the big green box of wires outside. I've been with NTL since they were C&W & apart from niggling little problems now & then I'm happy with the service they've provided me over the years & plan to stay with them for many more to come.

Originally Posted by bill999

I regularly read the threads and most paint NTL as a pretty awful company. I have been with NTL for 2 years now and I think they are excellent.

I have had to phone the helplines twice and the latest may have been in India but both times they solved my problem.

I have called out NTL 3 times once becuase the TV was missing frames, they came out at time agreed, within a few days and fixed the problem no charge. Also friendly & helpful.

Second time my builders moved cable to wrong position and a call to NTL confirmed a call out within 7 days to fix and at a charge of only £25. Great job done and again on time and very helpful.

Third visit yesterday as I had not been upgraded to 2MB due to old set top box.

Arrived again on time, new modem installed, new set up disc and in 30 minutes broadband up and running.

I know some of you have had problems, so it is not all doom and gloom with NTL from my perspective.

And no I do not work for NTL.

Regards Bill

yeah i agree

[DerekRothwell]

I`ve been with NTL for years and years now - problems are always sorted quickly and efficiently.

Do I win a major prize?

[bean999]

I'm going to give ntl marks for flexibility (and friendly scottish girls in their call centre).

Called up last week to ask about their 5p phone package, which I found on uswitch. Was told it's not really available any more but (as it's you) we can let you have it.

Called up today to drop my BB from 4Mb to 2Mb (24.99 to 17.99). Not for performance issues, just wanted to save the pennies. The ntl girl wondered aloud if there were any discounts I might be benefiting from, spent a few seconds rummaging through her drawer of Special Offers, and then offered me 2Mb at 9.99 for 6 months.

I've seen others on here get similar deals and people have pointed out the downside, that ntl should be more consistent, but just thought I'd highlight the upside.