quick question

[Justy]

Originally Posted by Red Robin

Hi

I have connections in the Wayleave department.... I'm going to ask for the official line with regards to this and post it for you. It might take a day or two to answer because the Wayleave chap is out quite a bit, but I'll see what I can do.... I was trained on this myself (I work in planning) but it's been literally years, and I don't know if the "rules" have changed since then (so I won't give my opinion in case I am totally wrong!!)

Bear with me.....

My believe on it is.. if the property isn't yours or owned by the council and service hasn't been active at that address before, then you need to get a wayleave form completed... To keep yourself right and to ensure you get your deposit back.

Send me your details via PM and I'll get a form sent out to you!

Hope this helps

Ryan

[Graham F]

thanks for the offer Justy.

Not that i doubt you, but can a mod confirm that Justy works for ntl please?

TIA

[Fingy]

If it helps the mods at all I can confirm he does and I saw him in the office about 20 mins ago.

[Red Robin]

To confirm Justys advice, the Wayleave officer said the following in email to me:

"Wayleave definitely required here from the owner/landlord. The only instance it would not be required is if the customer has a very long term lease/tenancy agreement."

Hope that helps a little, and that Justy can sort it for you.

Kind of begs the question, why have CSRs been insisting this is not required? Looks like we've identified a staff training need here ...