Problems again. please help - connection drops - Page 2

21-08-2005, 13:30

same problem differant thread

http://www.cableforum.co.uk/board/sh...1&page=5&pp=15

this problem has been going on since 26 july

cyrus the great · 22-08-2005, 07:44

Thanks to the guy who came to see me but I am still having the problem of the connection dropping and I have had the same happen now with the router out of the equation. I am posting here as per phone call. thanks

riz250383 · 22-08-2005, 12:12

Quote:

Originally Posted by Pian

Sorry to say that I have suffered the same problem ever since I upgraded to 3mb (I'm a cmx user also). People here have suggested that it's my connection to the local green box but a cable replace made no difference.

I've learned to be philosophcal (most of thetime) and live with it - you may need to do the same...

why should we have to live with it we are paying for a service that we are not getting our full use out of, its just like say u pay for ur electric and every so often it goes off for a few seconds now that would do ur head in u know ur trying to watch a film on the TV or soemthin and it goes off again

flook · 22-08-2005, 12:17

been happening to me for months in south manchester, sent traceroutes to ntl engineers, had a visit, no improvement.

I have a linksys befr41 wired router, which is 4 years old (ish) which I was considering changing to see if that was the problem, however as it seems i'm far from being the only one, i'll put it down to ntl, and try and be philosophical about it

Creep · 22-08-2005, 12:56

Quote:

Originally Posted by ian@huth

Check out http://homepage.ntlworld.com/robin.d...l.html#tfdiags to see if that helps.

Thanks.

cyrus the great · 23-08-2005, 12:02

flook I have the same router but I have taken it out and still have the problem so I dont think it is that.

Here is the pingplotter results for the last couple of hours as requested . Thanks ,
Target Name: www.bbc.co.uk
IP: 212.58.224.113
Date/Time: 23/08/2005 12:55:13 to 23/08/2005 12:57:28
1 8 ms 25 ms 7 ms 8 ms 8 ms 26 ms 14 ms 8 ms 8 ms 8 ms [10.127.128.1]
2 10 ms 10 ms 10 ms 10 ms 8 ms 9 ms 10 ms 11 ms 10 ms 10 ms bagu-t2cam1-b-ge-wan62-137.inet.ntl.com [80.5.163.109]
3 12 ms 9 ms 10 ms 9 ms 9 ms 8 ms 10 ms 91 ms 9 ms 9 ms bagu-t2core-b-ge-wan61.inet.ntl.com [80.5.161.129]
4 13 ms 27 ms 12 ms 66 ms 10 ms 15 ms 10 ms 10 ms 13 ms 12 ms lee-bb-b-so-300-0.inet.ntl.com [62.253.188.29]
5 11 ms 18 ms 11 ms 11 ms 24 ms 11 ms 17 ms 12 ms 11 ms 13 ms lee-bb-a-ae0-0.inet.ntl.com [62.253.187.185]
6 16 ms 17 ms 19 ms 16 ms 18 ms 18 ms 21 ms 20 ms 16 ms 17 ms pop-bb-b-so-100-0.inet.ntl.com [62.253.185.238]
7 18 ms 18 ms 18 ms 70 ms 34 ms 20 ms 21 ms 18 ms 18 ms 20 ms gfd-bb-a-so-500-0.inet.ntl.com [213.105.172.137]
8 17 ms 17 ms 18 ms 17 ms 18 ms 18 ms 17 ms 16 ms 17 ms 18 ms gfd-bb-b-ae0-0.inet.ntl.com [213.105.172.6]
9 20 ms 18 ms 18 ms 19 ms 19 ms 33 ms 19 ms 47 ms 19 ms 19 ms tele-ic-2-so-110-0.inet.ntl.com [62.253.185.74]
10 20 ms 18 ms 20 ms 19 ms 19 ms 20 ms 18 ms 180 ms 19 ms 19 ms ntl-ge2-8.prt0.thdo.bbc.co.uk [212.58.239.217]
11 20 ms 18 ms 19 ms 18 ms 41 ms 18 ms 19 ms 19 ms 18 ms 19 ms [212.58.238.129]
12 23 ms 21 ms 59 ms 22 ms 22 ms 22 ms 21 ms 24 ms 23 ms 22 ms www13.thdo.bbc.co.uk [212.58.224.113]
Ping statistics for www.bbc.co.uk
Packets: Sent = 10, Received = 10, Lost = 0 (0.0%)
Round Trip Times: Minimum = 21ms, Maximum = 59ms, Average = 25ms

flook · 23-08-2005, 17:09

thanks Cyrus

My connection usually drops when there are two of us trying to play an line games, although occasionally it drops when just one of us is online. pulling the plug on the router for a few seconds then plugging it back in always reconnects me, which is why I suspect the router

Chris W · 23-08-2005, 18:04

Cyrus- everything there looks fine....

Flook- Have you checked you are using the latest firmware for the router? or tried using alternative firmware?

flook · 24-08-2005, 08:49

Hi Chris, yes mate I did a firmware update when the problem first started probably a year ago now, and it didn't make a difference. Trouble is the router is "ancient" in terms of IT kit and Linksys replaced the model at least 2 years ago, and no longer actively support the model I have.

TBH I've learned to live with the problem now, as the rest of the NTL service is excellent, and my cnnection rarely drops more than once a night anyway, and occasionally I get three or four nights with no problems at all.

Its probably time to replace the router anyway, as I suspect the one I have probably isn't able to cope with the holy grail of 10 meg

riz250383 · 24-08-2005, 10:20

hey i tried running that ping plotter program so i pinged the server i normaly connect to on my online game and left it pinging over night here is my results:

Pian · 28-08-2005, 21:23

Quote:

Originally Posted by riz250383

why should we have to live with it we are paying for a service that we are not getting our full use out of, its just like say u pay for ur electric and every so often it goes off for a few seconds now that would do ur head in u know ur trying to watch a film on the TV or soemthin and it goes off again

I know, I know....

But I have a job, surf for an hour or two in the evenings, and having given it my best shot (braving the Indian call centre 3 times, staying in for an engineer, waiting for a new cable to be pulled through), I figiure that life is just too short to worry about this. I'll move to adsl when the irritation level reaches action threshold again.