possible service problems for customers

[Escapee]

Originally Posted by 9083

NTL are looking at nationalising he whole system. A network engineer in Scotland 'should' be doing the same as one in London.

Some areas have spares others dont, by doing a national stock check this should be the start of everyone working to the same procedures.

I know from experience that most areas carry a fully stocked call-out kit which is passed to who-ever is on call.

I heard a figure of £5K maximum of spares to be kept in the region for on call use!

Now from memory a nodal amplifier cost around £2K, and there were 4 different types in use in South Wales when I left the company. I think there is possibly another type in use now as well. When ou then start to think about Mux cards, common service cards and power supplies for two types of SDH equipment the £5k figure is a bit like Tescos having 3 pints of milk and 2 loafs of bread on the shelf.

As I said, the areas without spares wont necessarily benefit because they could be using a different manufactureres equipment to other areas. One of the network guys I was chatting to said they were told when questioning, that they will probably end up changing the complete nodal amplifier for a different type if there is not one available at short notice. It was pointed out that this could involve re-splicing fibres because of the different connector varieties, the manager just had a blank look about it.

[BBKing]

the unsafest place for them to be is in the stores.

Nonsense, the least safe place for STBs is in customer's homes, you never know what might happen to them there :P

[Womble]

Originally Posted by purenuman

One of the biggest obstacles to dragging a company like NTL in to the real world and make them efficient is the 'It'll never work', 'It always goes wrong' and 'They don't know what they are dong' attitude without even considering the positive aspects of what is trying to be achieved.....

I've seen many a company (admittedly much smaller than NTL) fail spectacularly because the staff resisted change without even understanding what was going on....... I'm not saying that is the way people at NTL are .... just that change should not be dismissed because a rough outline of a plan sounds wrong, less efficient or harder work.

Sorry I'm a bit late on this one!!

I resent that comment, CandW had a working logistics and ntl screwed it up big time. What makes you think thay can run one this time, you have no idea how **** poor the whole stores fiasco has been, One day they role the proccess out threatening everone with HR, two days later the proccess has changed, the managment are mugs, period. Its hard to stay positive when the managment couldn'd organise a drink in a brewery

[ian@huth]

Originally Posted by Womble

Sorry I'm a bit late on this one!!

I resent that comment, CandW had a working logistics and ntl screwed it up big time. What makes you think thay can run one this time, you have no idea how **** poor the whole stores fiasco has been, One day they role the proccess out threatening everone with HR, two days later the proccess has changed, the managment are mugs, period. Its hard to stay positive when the managment couldn'd organise a drink in a brewery

What has happened in the past is no guarantee that the same will happen in the future. I have seen many badly run companies suddenly turned around and become very successful. I have also seen many examples of well run companies suddenly going to the dogs.

In any area of change reactions of the staff can either help or impede the change. Change is a team effort and the best results are achieved when all members of the team work together to ensure success. If most of the team members have the same attitude as yourself it makes change much more diffficult.

[Escapee]

Originally Posted by ian@huth

What has happened in the past is no guarantee that the same will happen in the future. I have seen many badly run companies suddenly turned around and become very successful. I have also seen many examples of well run companies suddenly going to the dogs.

In any area of change reactions of the staff can either help or impede the change. Change is a team effort and the best results are achieved when all members of the team work together to ensure success. If most of the team members have the same attitude as yourself it makes change much more diffficult.

Change though is achieved by going to the coal face and seeing the problems first hand, this has never happened in ntl. Every single time ntl has made changes it has been a complete shambles, this latest fiasco will no doubt gain a pat on the back for mangers for saving money. These managers will probably of left by the time the next layer up realise its not working.

I dont think change is the problem as long as its change for the better.

The company I now work for is a stark contrast, I asked one of the directors for £10K to design and build a small test system. He gave me teh capex to proceed off my own back, productivity went up 300% saving the company £1500 a day on that product, I had a big thankyou and £1000 bonus.
A couple of months ago I was approached by the same director for a much larger system, and I told him I would need £250K to design and build it, the board approved it and the first part is up and running succesfully and running near 200% improvement. I know the other parts of the system will show figures of 300-400% productivity increase, I have already had a very nice annual payrise and the director has had a big bonus because overall productivity is up 2.6 times in the department.

I am not against change and improvement, but the decisions need to be made by people who know what they are talking about. The shiny ar**d manager of our department had a solution and wanted to fill the place with ten contractors. my solution can be utilised for other products at a very low cost now the major components have been implemented, the director has since moved the manager sideways and he is now earning less money than I am.

[Womble]

Originally Posted by Escapee

I had a big thankyou and £1000 bonus.

What ya doing here???? Get the bloody beers in!!!!!

[Escapee]

Originally Posted by Womble

What ya doing here???? Get the bloody beers in!!!!!

Just off out to do that........