Latest NTL special offers - useful when renegotiaing after contract is up

[Roy MM]

Originally Posted by Chrysalis

I can never get retentions CS always tell me go ahead and cancel :/

tried twice in jan time and once yesterday

Think you have to be cheeky and say "how come all these newbies are getting allsorts of concessions and loyal customers get nothing" then add "$ky and BT sounds good".

This is the number i was given to call, 0800 052 0243

[Neil]

Originally Posted by nefu

Thanks NOONOO, I just called CS and spoke to a very helpful lady (thanks Nicola) who has reduced my bill by £11 per month for 12 months, the same as the bundle 2 offer for talk 24 users. I did not need to take out a new contract and am still free to cancel anytime.

To be honest (& no offence to you personally here), 'Nicola' (or at least here boss) needs to be severely reprimanded/sacked IMO.

That is just stupid, & part of the reason that ntl suffers so much financially.

I'm all in favour of customer retention, but the customer has to flex too, & tying them down to a new 12 month contract would make sound business practice-if the customer doesn't like that then he/she still has to go elsewhere to a new provider & sign a new 12 month contract anyway, so ntl should insist on a new 12 month contract in return for any discounts applied.
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Originally Posted by Chrysalis

I can never get retentions CS always tell me go ahead and cancel :/

tried twice in jan time and once yesterday

That's because your reputation preceeds you my young Padawan.

I agree with Neil, I got broadband half price while I continue to use them, not fixed to a contract, but at the end of the day that was the reason why i decided to go with NTL for cable and phone via a package offered to all customers.

Retentions is their for people who are really considering moving not to try and get cheaper services.

If you look at my post history I had asked about alternatives and had serious thoughts of changing suppliers because I could get more for my money elsewhere, now NTL can match it I am a happy customer

[Neil]

Originally Posted by xathras

I agree with Neil, I got broadband half price while I continue to use them, not fixed to a contract, but at the end of the day that was the reason why i decided to go with NTL for cable and phone via a package offered to all customers.

Retentions is their for people who are really considering moving not to try and get cheaper services.

If you look at my post history I had asked about alternatives and had serious thoughts of changing suppliers because I could get more for my money elsewhere, now NTL can match it I am a happy customer

Except ntl didn't 'match' what you could get elsewhere because they didn't insist on a 12 month contract.

ntl only have themselves to blame for all their issues, they really do.

Originally Posted by Neil

Except ntl didn't 'match' what you could get elsewhere because they didn't insist on a 12 month contract.

ntl only have themselves to blame for all their issues, they really do.

Neil the fact is I have just signed up to an NTL Phone and NTL Cable TV package which is for a 12 month contract, while my broadband can be cancelled at anytime, the logic for NTL is the fact the chances of my cancelling my broadband would be slim.
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Neil to be honest if NTL became more price competitive then they would have a lot a hell more of broadband customers, TV and Telephony customers.

BT offer the same telephone packages as NTL (it could be argued that BT provide better call cost, international costs, and better customer services)

Sky offer a £19.50 package as do NTL, although SKY is arguably better, more for your money, better customer services, better interactive options etc.

Broadband - ADSL and LLU exchanges have squeezed prices, for example UKOnline 8Mb for the £2.00 more than NTL 3Mb Service

Yes you need a telephone line, but for someone like me who wanted one anyway.
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i.e. NTL Phone, NTL Family Pack and 3Mb Broadband. Cost = 67.99

vs

BT Phone, Sky £19.50 Pack and 8Mb Brodband. Cost = 69.99

For £2.00 more you get more for your money, i.e. cheaper calls, more sky channels, faster broadband.

Better customer services

[Florence]

I agree NTL could do a loyalty package but members shouldn't just try to screw them down trying to get what they can. The loyalty package should be for those who have stayed for like 5+ yrs and perhaps payed ontime or if there was a large problem at least arranged payments and kept to them.

I know some who feel they deserve a loyalty package as they are comingto the end of their first year and been disconnected a few times for none payment. This package if ever it happened should be a reward not a right.

Originally Posted by Kits

I agree NTL could do a loyalty package but members shouldn't just try to screw them down trying to get what they can. The loyalty package should be for those who have stayed for like 5+ yrs and perhaps payed ontime or if there was a large problem at least arranged payments and kept to them.

I know some who feel they deserve a loyalty package as they are comingto the end of their first year and been disconnected a few times for none payment. This package if ever it happened should be a reward not a right.

A loyality package maybe, but seriously if you think about it NTL are no longer price competitive, I understand they have financial difficulties, the only way of resolving them is to generate a larger customer base.

I have used NTL since their free dialup was introduced, had telephone etc, but because I became a student I had never lived in one location longer than a year for around 4 years, 2 of them i was in a non-ntl area.

However, as mentioned I do not agree with people just ringing for the hell of it to see what they can get out of it

[Chrysalis]

Originally Posted by Kits

I agree NTL could do a loyalty package but members shouldn't just try to screw them down trying to get what they can. The loyalty package should be for those who have stayed for like 5+ yrs and perhaps payed ontime or if there was a large problem at least arranged payments and kept to them.

I know some who feel they deserve a loyalty package as they are comingto the end of their first year and been disconnected a few times for none payment. This package if ever it happened should be a reward not a right.

I agree but not 5 years, now days I think average retention is probably under 2 years the way companies are going out marketing themselves, they could maybe start a loyalty discount for 18 months onwards and have it slowly increase up to a maximum after 5 years, or even take it further and have a scheme similiar to car insurance no claims, where as if you have no uneeded engineer callouts you maintain your discount.

Neil you are absolutly right, if a discount is given by retentions then their should be a tie in linked to the discount, so if the customer leaves they then have to pay a penalty for leaving after the discount was given. Maybe their is a tag on my account that they know I tried before to get a discount and I dont get put through to retentions who knows, I have been giving the direct # a couple of times but havent ring it due to not been that desperate for the discount, rather then a price decrease I would like to see a better service.

[Roy MM]

Been with NTL/CW since 2000, it really ****es me off that newbies to the service get all sorts of bogoffs on sign up, should they not be sweetening it for present users? or do we threaten to leave to get some of the cream?

[Stuart]

Originally Posted by Roy MM

Been with NTL/CW since 2000, it really ****es me off that newbies to the service get all sorts of bogoffs on sign up, should they not be sweetening it for present users? or do we threaten to leave to get some of the cream?

This is actually how most companies in this country work. Look at the amount of special deals thrown at new Pay as you go customers on all mobile phone networks. I am a contract customer on T-mobile, and while I have a heavily subsidised phone, I do get a bit p'd off that new customers get thrown free minutes and free texts left right and centre.

[Chrysalis]

One mobile phone company has broke the trend tho, I cant remember which one it is, I think it works that all current customers entitled to same deals as new customers but they have to claim it rather then auto get the deal, so they probably figured most wont bother but the ones who do will stay happy rather then leave to another provider.

orange by any chance??

If i can remember rightly its with the wise old chinese man

[Chrysalis]

that will be the one.

[SMHarman]

Originally Posted by Chrysalis

One mobile phone company has broke the trend tho, I cant remember which one it is, I think it works that all current customers entitled to same deals as new customers but they have to claim it rather then auto get the deal, so they probably figured most wont bother but the ones who do will stay happy rather then leave to another provider.

Orange also offer matching contracts to those offered by the other three majors.
My conversation with retentions resulted in a new 12 month tie in and was a issue specifically to my favourite gripe - I pay for an NTL phone line because I have to, yet I dont use it.