Can I replace my damaged anologue STB with an identical unit? - Page 2

zoombini · 25-04-2005, 23:05

But if NTL don't want them back, then how are they ever going to actually see it, especially if they will not/ cannot repair it.

It's likely to just stagnate till the service is switched to 1 channel so that the users are forced to go digital

spike7451 · 26-04-2005, 00:09

Analog is on it's way out.As a rule,we dont do it anymore,however,IF IT IS FAULTY(ring up & say it is!!!!!!!) we will swap it out for a 'new' one (well,i did today for a punter!)
M
ps,i am a I/R tech for ntl!

Neil · 26-04-2005, 10:18

Quote:

Originally Posted by greens

Ps I did phone NTL to ask if they could supply a replacement and they said they are not available anymore.

So what would they do if the box failed?

Sometimes, ntl amaze even me with their boneheadedness......

Didi you get the person's name that you spoke to?

bob_builder · 26-04-2005, 11:15

Quote:

Originally Posted by Neil

So what would they do if the box failed?

Sometimes, ntl amaze even me with their boneheadedness......

Didi you get the person's name that you spoke to?

A point of time will come when NTL do not have any analogue box replacements as they are no longer made anymore. In theory, with people upgrading from analogue to digital and returning their old boxes, that point should be well after analogue switch off so should not be a problem. However, the vast majority of people seem to imply that NTL cannot be bothered to pick up cable modems or even digital STBs so it would not suprise me if what NTL said was true!

greens · 26-04-2005, 11:37

Quote:

Originally Posted by spike7451

Analog is on it's way out.As a rule,we dont do it anymore,however,IF IT IS FAULTY(ring up & say it is!!!!!!!) we will swap it out for a 'new' one (well,i did today for a punter!)
M
ps,i am a I/R tech for ntl!

I think you've missed the point. The unit is not faulty, it works perfectly ok but the outer case is damaged (something to with the kids I think, but of course everyone in the house denies it!!!!!!) Presumably, a replacement one (if available) would be chargeable as its my fault and as I'm tight i don't want to pay for it!!! I thought this would be an easy solution as someone was willing to give me another box, but obviously not.

Anyway, thanks for all your input guys, I never even thought of swapping the outer casing, dooohhhh!!!! However, as I said before i am no techie and having looked at the box it looks like some sort of special screws for which i don't have the correct screw driver. Guess I will just leave it for now!

Bifta · 26-04-2005, 11:38

Isn't the whole of Northern Ireland still on analog?

Neil · 26-04-2005, 11:53

Quote:

Originally Posted by bob_builder

A point of time will come when NTL do not have any analogue box replacements as they are no longer made anymore. In theory, with people upgrading from analogue to digital and returning their old boxes, that point should be well after analogue switch off so should not be a problem. However, the vast majority of people seem to imply that NTL cannot be bothered to pick up cable modems or even digital STBs so it would not suprise me if what NTL said was true!

But that time isn't now, & ntl still have many customers on analogue TV, so if they are suggesting that those customers are stuck if the box fails-why are they continuing to sell a service/product that they cannot repair/replace as per their own T's & C's?

Derek · 26-04-2005, 12:40

Quote:

Originally Posted by Bifta

Isn't the whole of Northern Ireland still on analog?

Nope Belfast is Digital enabled. Its just Londonderry that still needs to be upgraded.

zoombini · 26-04-2005, 13:34

Long nosed pliers & plenty of spare finger skin & patience get them out when you do not have the correct screwdriver attachment.

seaneeboy · 27-04-2005, 14:29

Quote:

Originally Posted by Neil

why are they continuing to sell a service/product that they cannot repair/replace as per their own T's & C's?

Because they're NTL!!!