Turning STB on??

[Rohan]

Well the TV is now sorted, they still had records of the old set top box, which they have now updated.

But I can't get the internet to work.

I have a Belkin 54g Wireless Router, it was working absolutely fine before and the settings are still the same so I'm assuming that there is no problem with this.

The PCs on the network are connected fine as well.

I took my PC downstairs, plugged it directly into the STB and that doesn't work either. It just goes "There is limited or no connectivity" after about 2mins of being connected and there is no internet access.

So it makes me think that it's a problem on NTL's side that is causing it not to work.

I called installations, and told them that broadband isn't working. They said they were going to send a signal to the STB, wait 15mins and if it doesn't work then call back. It didn't work.

So I called back, they told me to install the software on the PC. I have lost the installation CD, which I told them. so they put me through to tech support. They said two things: "You don't need the CD" (Which I thought anyway) and "We don't support wireless connections, get support from your wireless manufacturer". I know that the wireless must be set up properly because it was working before the STB was swapped.

Now I looked at the User Information pages on the STB, and the broadband quality is on no-bia. I am sure that he problem is with NTL, but they think the problem is with my network. So now I really don't know what to do.

If anyone could help, or at least explain what they think the situation is, I would be really pleased. Thanks.

[philquinney]

Hey Rohan,

The fact that your QOS level is no-bia means that you have no Broadband Internet Access enabled on your set top box. Call back and tell them this is definitely their fault. If you have a pc that you can move and directly connect to the set top box then do so: that way when you call they should be able to talk you through everything and not try to wriggle out because you have a wireless router.

Anyway, the most important thing is to get that no-bia changed to stb-mid for 2meg access.

Phil.

[Rohan]

Originally Posted by philquinney

Hey Rohan,

The fact that your QOS level is no-bia means that you have no Broadband Internet Access enabled on your set top box. Call back and tell them this is definitely their fault. If you have a pc that you can move and directly connect to the set top box then do so: that way when you call they should be able to talk you through everything and not try to wriggle out because you have a wireless router.

Anyway, the most important thing is to get that no-bia changed to stb-mid for 2meg access.

Phil.

Thanks.
I will try calling them again after I have taken my PC back downstairs.

[Rohan]

Well, called them again, but this time they have sorted it .

New 2mb speed as well .

Thanks for the help I have had from everyone, I really apprieciate it.